The simplest tool you can ever use for social listening.

What are the best aspects of this product?

Making use of a social listening tool can be a challenge. There will be plenty of times you'll easily be overwhelmed with its features. Digimind gives you 5 things you need in social listening: what, where, when, who, and how. Each section gives you the essentials for every topic. Graphics are clickable. Classifying information gives you the chance to start from conversing generally to landing a specific-oriented interaction.

What aspects are problematic or could work better?

They've got plenty of chances within their reports category. I personally like creating my own report according to data presented by Digimind.

What specific problems in your company were solved by this product?

There are several issues that Digimind successfully addressed. First is the ability to retain the reputation of the brand. Second, is their ability to deal with digital-based crisis management. Third, is monitoring conversations and acquiring insights of users to build content according to their needs. Lastly, they generate useful product reports.

Are you a current user of this product?

Yes