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User review of Document360

3 words – *First Class Product*

- by Amit Kumar

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Document360 is so simple and clear! Our team loves the ease of use of search function, version control, UI, etc. The software has been able to deliver everything we wanted. Document360 platform act as a knowledge base for our help desk agents to quickly provide FAQs and information to customers. D360 has a Fast responsive support team. I love how this tool is extremely customizable. Everything works in a breeze in Document360. Super happy using Document360 and definitely recommend the product.

What aspects are problematic or could work better?

Haven't faced an issue yet. We are still exploring and enjoying this product.

What features/services would you like to see in future versions of this product?

Expecting Document360 to get stronger day by day with new cool features, upgrades etc.

What specific problems in your company were solved by this product?

Definitely a time-saver both for the business and customers. Both our team and customers equally loves the ease of use of Document360.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Insurance

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
5
amazing
Content management
5
amazing
Customizable databases
5
amazing
Data management
5
amazing
Discussion boards
5
amazing
Document management
4
very good
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
5
amazing