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User review of Document360

Awesome Product with cool features

- by Gary Clark

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The version control makes it easy to maintain multiple versions of a document. The most important backup/restore feature allowing users to choose a manual or automatic system backup is brilliant. The editor comes with cool features like on-screen preview and full design preview. We can completely focus on the content and not worry about the formatting.

What aspects are problematic or could work better?

Document360 is moving in the right direction. Am sure their team will make Document360 more user-friendly and add more cool features in their upcoming versions.

What features/services would you like to see in future versions of this product?

The D360 team has been working hard to put together a super powerful unique base different from other knowledge base platforms. Their support team always has been quick in dealing any issues and values customer feedbacks which helps them to improvise and build a top-notch product for small and large businesses. I say, give Document360 a try, you and your business wont regret it!

What specific problems in your company were solved by this product?

This software has clever well-crafted features, saves time by lowering the need for more support staff. Love the brilliant search feature!

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer & Network Security

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

PRICING & COSTS

What was the cost of implementing this product?

$100

What is your total annual cost for using this product?

$1100

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
4
very good
Content management
5
amazing
Customizable databases
4
very good
Data management
5
amazing
Discussion boards
4
very good
Document management
5
amazing
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
4
very good