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User review of Document360

Complete Business Solution

- by Jenny Jonnes

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Document360 is a very solid product with extensive features. The best part about Document360 is that it\'s incredibly easy to use; you don\'t need any software or programming knowledge to create contents and pages. The interface is presented in a clean and uncluttered manner, and the drag-and-drop features make populating the platform a simple and straightforward task. Furthermore, Document360 offers great analytic tools to track work progress. Previously, we managed everything through Google Drive but we found it was getting very disorganized. In terms of customer service, Document360 has proven exceptional.

What aspects are problematic or could work better?

Sometimes users are a bit confused, but I guess this is normal when someone enters a new platform.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Automotive

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
4
very good
Content management
5
amazing
Customizable databases
4
very good
Data management
4
very good
Discussion boards
4
very good
Document management
5
amazing
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
5
amazing