User review
of Document360
Document360 RULES!
-
by Gabriel Hughes
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The search functionality from a user point of view and customization features are particularly awesome. It has been a very easy transition from migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.
What aspects are problematic or could work better?
Would love to see more features in future versions.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us retain knowledge after employees move on.
- It assists in faster onboarding of new hires.
- It enables us to save time while finding answers.
- It improves staff satisfaction.
- It helps us ensure business info is consistent and accurate.
FEATURE DETAILS
Advanced search amazing
5
Categorization amazing
5
Collaboration very good
4
Content management amazing
5
Customizable databases very good
4
Data management amazing
5
Discussion boards amazing
5
Document management amazing
5
FAQ amazing
5
Guided problem solving amazing
5
Self-service portal amazing
5
Self-learning amazing
5
Workflow and approvals amazing
5
