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User review of Document360

Document360 RULES!

- by Gabriel Hughes

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The search functionality from a user point of view and customization features are particularly awesome. It has been a very easy transition from migrating our content to their extremely quick and reliable support, we've had an excellent experience so far.

What aspects are problematic or could work better?

Would love to see more features in future versions.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

USAGE & IMPLEMENTATION

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
4
very good
Content management
5
amazing
Customizable databases
4
very good
Data management
5
amazing
Discussion boards
5
amazing
Document management
5
amazing
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
5
amazing