User review
of Document360
Extremely valuable.
-
by Kevin Pearson
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Ease of use, documentation capacity and streamlining communications have been key features for us. It has been very easy to use with little training needed. A great way to track problems and record history.
What aspects are problematic or could work better?
A lot of possibility to go further with the tool.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Accounting
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us retain knowledge after employees move on.
- It assists in faster onboarding of new hires.
- It enables us to save time while finding answers.
- It improves staff satisfaction.
- It helps us ensure business info is consistent and accurate.
FEATURE DETAILS
Advanced search amazing
5
Categorization amazing
5
Collaboration amazing
5
Content management amazing
5
Customizable databases amazing
5
Data management amazing
5
Discussion boards amazing
5
Document management amazing
5
FAQ amazing
5
Guided problem solving amazing
5
Self-service portal amazing
5
Self-learning amazing
5
Workflow and approvals amazing
5
