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User review of Document360

Fits our business needs.

- by Rebecca P

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Analytics is why we chose Document360 . Great to get insight into popular articles. It has the ability to integrate into our existing support process and have a dedicated document view.

What aspects are problematic or could work better?

Could do with a couple of improvements for publishing articles.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
5
amazing
Content management
5
amazing
Customizable databases
5
amazing
Data management
5
amazing
Discussion boards
5
amazing
Document management
5
amazing
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
5
amazing