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User review of Document360

Quick to set up, easy to use, great support, awesome tool!

- by Quarles Michael

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It has been a pleasant transition for us from migrating our content to their extremely quick and reliable support, we've had an excellent experience so far. We have strict brand rules we have to follow and Document360 allowed us to make all the customizations we needed.

What aspects are problematic or could work better?

Nothing. Great product through and through, with a great support team

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
5
amazing
Content management
5
amazing
Customizable databases
5
amazing
Data management
5
amazing
Discussion boards
5
amazing
Document management
5
amazing
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
5
amazing