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User review of Document360

Simple Intuitive Tool!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Been using this product for sometime and find it really easy for guiding architects like me in the Cloud technology. It has the most detailed knowledge base platform and helps in delivering a good quality content. Powerful search function.

What aspects are problematic or could work better?

- Software could be lil more user friendly.
- Sometimes slow to load knowledge base pages.
- Add easier and different integration options.

What features/services would you like to see in future versions of this product?

- 24/7 Chat feature

What specific problems in your company were solved by this product?

Document360 solved basic issues with lagging in backup and Versioning etc. The Markdown editor helped greatly in documentation for us.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Trial/Demo only

COMPANY DETAILS

What is your company size?

51-100 Employees

What is your industry?

Accounting

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

both B2B & B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps us retain knowledge after employees move on.
  • It assists in faster onboarding of new hires.
  • It enables us to save time while finding answers.
  • It improves staff satisfaction.
  • It helps us ensure business info is consistent and accurate.

PRICING & COSTS

How long is your contract with the vendor?

1 month

FEATURE DETAILS

Advanced search
5
amazing
Categorization
5
amazing
Collaboration
5
amazing
Content management
5
amazing
Customizable databases
5
amazing
Data management
5
amazing
Discussion boards
5
amazing
Document management
5
amazing
FAQ
5
amazing
Guided problem solving
5
amazing
Self-service portal
5
amazing
Self-learning
5
amazing
Workflow and approvals
5
amazing