User review
of Document360
Usability at its Best
-
by Vinil P
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
A client of mine who uses Document360 recommended to use this tool. I was happy to do so, the trial version does give you all the basics expected from a decent knowledge base platform. The free trial should be more than enough to give you a fell for the system. Document360 is a tool of rapid implementation, with a short learning curve and very friendly for the administrator and end user.
What aspects are problematic or could work better?
I wish the preview landing page loads faster. Sometimes it doesn’t even load and keeps rotating. I have to close it and retry preview again.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Trial/Demo only
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Human Resources
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us retain knowledge after employees move on.
- It assists in faster onboarding of new hires.
- It enables us to save time while finding answers.
- It improves staff satisfaction.
- It helps us ensure business info is consistent and accurate.
FEATURE DETAILS
Advanced search amazing
5
Categorization amazing
5
Collaboration very good
4
Content management amazing
5
Customizable databases very good
4
Data management amazing
5
Discussion boards amazing
5
Document management very good
4
FAQ amazing
5
Guided problem solving amazing
5
Self-service portal amazing
5
Self-learning amazing
5
Workflow and approvals amazing
5
