User review
of Document360
We are impressed.
-
by Alisha Philips
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Great ITSM alternative to the big guys, with all the same features, without the price tag. They offer a full feature trial and will help you with a PoC. Great value, positive ROI and superior TOC. Have a look at this one! The feature set is rich, I recommend you do a Proof of Concept with them to gain an appreciation of everything Document360 gives you. The on-boarding process was very well orchestrated, they guide your team through the whole implementation. Truly an Enterprise Grade Product, a hidden gem!
What aspects are problematic or could work better?
Have no concerns - it meets our needs perfectly.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
USAGE & IMPLEMENTATION
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us retain knowledge after employees move on.
- It assists in faster onboarding of new hires.
- It enables us to save time while finding answers.
- It improves staff satisfaction.
- It helps us ensure business info is consistent and accurate.
FEATURE DETAILS
Advanced search amazing
5
Categorization amazing
5
Collaboration amazing
5
Content management amazing
5
Customizable databases amazing
5
Data management amazing
5
Discussion boards amazing
5
Document management amazing
5
FAQ amazing
5
Guided problem solving amazing
5
Self-service portal amazing
5
Self-learning amazing
5
Workflow and approvals amazing
5
