User review
of DocuSign
Very error prone
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.
What aspects are problematic or could work better?
Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.
What features/services would you like to see in future versions of this product?
Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.
What specific problems in your company were solved by this product?
Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
several hundred dollars
What is your total annual cost for using this product?
just wasted time and money. I will no longer use this product
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Signature Process
Document Signing very poor
1
Reminders and Expirations very poor
1
Sign-in Process very poor
1
Mobile very poor
1
Signature Workflow very poor
1
Mass Signatures very poor
1
Reporting very poor
1
Signature Document Creation very poor
1
Scalability and Security
Regulatory Compliance very poor
1
Signature History and Audit very poor
1
Enterprise Scalability very poor
1
Platform
Custom Branding very poor
1
Sending Process
Address Book very poor
1
Bulk Signing very poor
1
Custom Branded Emails very poor
1
Expiration Dates very poor
1
Instant Document Preview very poor
1
iPad In-Person Signing App very poor
1
Supported Signature Types
Digital Certificate (PKI) Signature very poor
1
Electronic Signature Pad Capture very poor
1
Handwritten Mouse Signature very poor
1
Standard Scripted (Typed) Signature very poor
1
Stored Signature Image very poor
1
Document Management
Administrator Access Privileges very poor
1
Bounced Email Notifications very poor
1
Correct Bounced Email Address very poor
1
Disable Unsigned Documents very poor
1
Document Signing Notifications very poor
1
Document Viewing Notifications very poor
1
Document Templates
Check Boxes very poor
1
Date Fields very poor
1
Drop Down Text Fields very poor
1
Edit Multiple Components' Options at Once very poor
1
Initials Boxes very poor
1
Multiple Signer Roles very poor
1
