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DocuSign Review

DocuSign
Our score: 8.6 User satisfaction: 98%

What is DocuSign?

DocuSign is an electronic signature application that enables people to send, sign, and approve documents, materials, and transactions on the go. You can use any device anywhere at any time. This revolutionary platform is now the standard of electronic signature in the business world.

DocuSign changes the way business is being done by speeding up the workflow or approval with its fully secured digital signature technology. Businesses now enjoy faster ROI as there is no need to spend time waiting for a paper contract. Productivity is increased and targets are achieved faster as approvals of workflow and other processes are accelerated without compromising the security of data, thanks to its adherence to comprehensive policies and security certifications.

Overview of DocuSign Benefits

There are tons of advantages DocuSign offers aside from enabling users to send, sign, and approve documents from anywhere and anytime. For one, DocuSign helps in organizing and storing documents and other materials by significantly reducing the amount of actual paperwork and clutter. The system also automates entire workflows and lets you conduct business securely from any location, which then leads to you saving time and money while enhancing the experience of your customers.

DocuSign advocates paperless transactions and helps enterprises become more digital and more secure. The platform uses high level security and adheres to tight data protection protocols, ensuring that all information processed within the system are safe while delivering positive experiences for your clients.

With DocuSign, users can also prepare documents, gather signatures, and have customers sign in person using a smartphone or tablet. It also comes with a robust set of features that help users assemble their documents, secure their data, and validate their signers.

Overview of DocuSign Features

  • Collaboration/Markup
  • PowerForms
  • CC Anywhere (Carbon Copy)
  • Email to Signature
  • Agent Role
  • Biometric Phone Authentication
  • Dynamic Forms
  • Designed for Mobile
  • ESIGN compliant, Certificate of Completion, Audit trail
  • Advance Correct

DocuSign Position In Our Categories

Knowing that businesses have particular business demands, it is only practical that they avoid getting a one-size-fits-all, ideal software solution. Nevertheless, it would be hard to try to stumble on such application even among popular software systems. The better thing to do can be to make a list of the several chief factors which demand inspection such as key features, budget, technical skill levels of staff, company size, etc. Thereafter, you must conduct your research to a full extent. Browse through some of these DocuSign reviews and scrutinize each of the solutions in your shortlist more closely. Such all-encompassing product investigation ascertains you keep away from mismatched applications and buy the system that provides all the function you require business requires.

Position of DocuSign in our main categories:

TOP 100

DocuSign is one of the top 100 Accounting Software products

TOP 50

DocuSign is one of the 50 Remote Work Software products

DocuSign is also listed in the following subcategories:

Companies have unique needs and requirements and no software application can be just right in such a condition. It is futile to try to find an ideal off-the-shelf software product that fulfills all your business needs. The wise thing to do would be to modify the application for your special requirements, worker skill levels, finances, and other factors. For these reasons, do not hurry and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the best fit for your particular needs. Do your groundwork, check out each short-listed platform in detail, read a few DocuSign E-Signature Software reviews, contact the vendor for explanations, and finally settle for the app that offers what you want.

How Much Does DocuSign Cost?

DocuSign Pricing Plans:

Free Trial

Personal

$10/user/month

Standard

$25/user/month

Business Pro

$40/user/month

Advanced Solutions

Contact vendor

DocuSign offers several product packages that cater to every business size and budget. A free trial option is also available.

Personal

$10/user/month ($120 annually)

  • Single user
  • Send documents for signature: 5/month
  • Basic fields
  • Mobile app

Standard

$25/user/month ($300 annually)

  • More than 1 user
  • Send documents for signature
  • Basic fields
  • Mobile app
  • Reminders and notifications
  • Personalized branding

Business Pro

$40/user/month ($480 annually)

  • More than 1 user
  • Send documents for signature
  • Basic fields
  • Mobile app
  • Reminder and notifications
  • Personalized branding
  • Collect payments
  • Advanced fields
  • Bulk send
  • PowerForms
  • Collaborative fields
  • In-person signatures
  • Advanced authentication

Advanced Solutions

Quote-based pricing

User Satisfaction

Positive Social Media Mentions 94
Negative Social Media Mentions 2

We realize that when you make a decision to buy E-Signature Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DocuSign reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DocuSign. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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DocuSign Comparisons

DocuSign user reviews

Worst experience with the customer service!

Read full review >
Martha Ramos
1/5

Overall impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 07.10.2019 Company Size: 51-100 Employees Industry: Real Estate

I have great experience with DocuSign

Read full review >
Randall
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2019 Company Size: More than 100 Employees Industry: Real Estate

I haven’t used other solution than DocuSign

Read full review >
Terrence
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Banking

DocuSign makes the signing process easier and smooth

Read full review >
Alexis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: More than 100 Employees Industry: Renewables & Environment

DocuSign billing issues unresolved after months

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 05.09.2019 Company Size: N/A Industry: N/A

What are DocuSign pricing details?

DocuSign Pricing Plans:

Free Trial

Personal

$10/user/month

Standard

$25/user/month

Business Pro

$40/user/month

Advanced Solutions

Contact vendor

DocuSign offers several product packages that cater to every business size and budget. A free trial option is also available.

Personal

$10/user/month ($120 annually)

  • Single user
  • Send documents for signature: 5/month
  • Basic fields
  • Mobile app

Standard

$25/user/month ($300 annually)

  • More than 1 user
  • Send documents for signature
  • Basic fields
  • Mobile app
  • Reminders and notifications
  • Personalized branding

Business Pro

$40/user/month ($480 annually)

  • More than 1 user
  • Send documents for signature
  • Basic fields
  • Mobile app
  • Reminder and notifications
  • Personalized branding
  • Collect payments
  • Advanced fields
  • Bulk send
  • PowerForms
  • Collaborative fields
  • In-person signatures
  • Advanced authentication

Advanced Solutions

Quote-based pricing

What integrations are available for DocuSign?

DocuSign integrates with the following business systems and applications:

  • Microsoft
  • Salesforce
  • Apple
  • NetSuite
  • Google
  • Agiloft
  • Agilewords
  • AIRLIFT
  • Akcelerant
  • Alfresco
  • Selectica
  • SharedHR
  • SnapLogic
  • SharePoint
  • TalentWise
  • SpringCM
  • Box
  • Centrify
  • ConvergeHub
  • DocCentral
  • Conga Composer
  • IBM SmartCloud

DocuSign average rating:

Average score
4.3/5 (11 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Naomi

PROS: DocuSign makes the whole process of documentation smooth and easy. I like that it offers an option for completing the contract electronically/online. We have all forms and contract documents within DocuSign templates, we can easily send and receive contracts when needed. Thanks to this tool we can improve our customer service and be more high-tech.

CONS: I don’t like that there is no possibility to duplicate template to additional fields.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.

CONS: Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.

Reviewed 1 year ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Worst experience with the customer service!

Read full review >
Martha Ramos
1/5

Overall impression

1/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 07.10.2019 Company Size: 51-100 Employees Industry: Real Estate

PROS: Save you time for the e-signature in documents. Price affordable.

CONS: CONS: I've had a very frustrating experience with DocuSign Billing Support team and wanted to let fellow small business owners know why I recommend against using DocuSign:DocuSign double charged my credit card for $240 that I had not authorized.Upon following up, their support staff acknowledged their overcharge error and gave excuses after excuses to delay processing the refund.It's been months and yet something that should have been a simple erroneous charge to refund has taken a lot of my time and yet it's not resolved.They have exhibited nothing but horrible customer service and all they have to offer was:"I understand that this billing system is disappointing. The representative said my credit is approve but the finance department has to authorize the refund. This issue have already been requested and escalated."And that was months ago.When I told them I am going to dispute the charge with my credit card they said If I do it, then they will cancel my account and I will loose my money for the other charge and all my documents. I just want small business owners to be aware of these malpractices and be prepared for what they sign up for.

What do you think about this review? Great Poor

I have great experience with DocuSign

Read full review >
Randall
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2019 Company Size: More than 100 Employees Industry: Real Estate

PROS: I like that everything is in one place, all we have to do is to get ready the documents for signature and internet connection. In my experience, this is extremely helpful tool for my clients, I don’t waste their time. I like that I always know when the client gets the document, the date and time. The times with “lost e-mails” fax machines with no paper, toner and lost pages are finally gone.

CONS: DocuSign offers great set of tools and features, but there is a learning curve that can get little bit confusing and maybe time-consuming. But once you learn how to use this program you’ll see that the learning curve was “must have” for better managing the program. Also, pay attention when sending messages and documents to multiple people. Also, I’d like to see all the notes into archive folder.

What do you think about this review? Great Poor

I haven’t used other solution than DocuSign

Read full review >
Terrence
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Banking

PROS: As a developer I really enjoy working with software like this one. I like that I can easily integrate it with our company’s software. When we have implemented the integration we managed to improve our rate or return docs and to increase the efficiency and processing speed. The integrations is useful for improrting data directly from our system to DocuSign envelopes.

CONS: They could make the access of customizing brands to be easier but I believe this is because we have already customized our experience with this tool.

What do you think about this review? Great Poor

DocuSign makes the signing process easier and smooth

Read full review >
Alexis
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.09.2019 Company Size: More than 100 Employees Industry: Renewables & Environment

PROS: As a salesperson I use DocuSign on a daily basis. My clients can sign the contract from everywhere as long as they can access their email or smartphone. They are able to sign with their finger on the screen and if this is the case I get email notification immediately. I often use this tool to get notification when files are viewed and completed.

CONS: I don’t like that I’m not allowed to change the tool bar on the left side of the program. I don’t use all of its features and options and I would like to turn off those that I’m not using. Also, it would be great if they could work more on the customization.

What do you think about this review? Great Poor

DocuSign billing issues unresolved after months

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 05.09.2019 Company Size: N/A Industry: N/A

PROS: E-signing softwares are helpful to small businesses in doing business online.

CONS: I've had a very frustrating experience with DocuSign Billing Support team and wanted to let fellow small business owners know why I recommend against using DocuSign: DocuSign fraudulently charged our small business credit card for $324 that I had not authorized. Upon following up, their support staff acknowledged their overcharge error and gave excuses after excuses to delay processing the refund. It's been months and yet something that should have been a simple erroneous charge to refund has taken a lot of my time and yet it's not resolved. They have exhibited nothing but horrible customer service and all they have to offer was: "I understand that this billing system is disappointing. Unfortunately, we do not have the estimated time for the billing issue to be fixed. This issue have already been requested and escalated." And that was months ago. I will likely end up disputing the charge on my credit card provider but I just want small business owners to be aware of these malpractices and be prepared for what they sign up for.

What do you think about this review? Great Poor

Very error prone

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 26.03.2019 Company Size: 1-10 Employees Industry: Real Estate

PROS: Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.

CONS: Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.

What do you think about this review? Great Poor

This software is great for enterprises

Read full review >
Keith
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: This is an easy e-signature tool that is great and helpful for both external and internal signature needs. We are able to provide all company signatures via DocuSign and this helps us to save lot of time. This important tool for tracking and signing customers’ contracts. The system is easy to use, the UI is intuitive and understandable. I personally like the “Any Signer” or signing groups feature because this feature allows multiple signers to sign on one contract.

CONS: I think that the integration with Salesforce is not as intuitive as it should be. I don’t like that the system doesn’t recognize which documents are being sent within SDC via DocuSign system. Also, I don’t like that this software is more B2C when it comes to sharing and permissions levels. As an admin I have to spend lot of time in sharing each user’s envelopes to every user that needs access rights to see the envelopes.

What do you think about this review? Great Poor

It’s time saving product and full with helpful features and capabilities

Read full review >
Clifford
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: With DocuSign I can easily send documents to the customers and to get their signature back. The process of sending contract is simple for both us and our customers. In the past we used to send the customers unsigned forms and then they had to print the form, sign it and sending it back to us, but when we implemented this solution even 95% of the customers sign the contract. I like that its sends reminders to the customer so they won’t miss the signing.

CONS: I don’t like that I need to get customer’s email in order to allow DocuSign.

What do you think about this review? Great Poor

Simple and easy to use e-signature software

Read full review >
Ernest
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Accounting

PROS: Functional integration with CRM and Oracle CPQ platforms. Also, I like the smooth integration with those platforms because it provides us with wonderful end-to-end experience. There are great features within the software such as: placement of signature, option of sending a fax and many others.

CONS: I’d like to see more status updates to the CPQ platforms and to add “recall documents”. Also, I’d like to see possibility to send same document through multiple iterations. In addition, they could add output generation capabilities to generate them when needed.

What do you think about this review? Great Poor

DocuSign is great tool for signing documents online

Read full review >
Naomi
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.12.2017 Company Size: More than 100 Employees Industry: Management Consulting

PROS: DocuSign makes the whole process of documentation smooth and easy. I like that it offers an option for completing the contract electronically/online. We have all forms and contract documents within DocuSign templates, we can easily send and receive contracts when needed. Thanks to this tool we can improve our customer service and be more high-tech.

CONS: I don’t like that there is no possibility to duplicate template to additional fields.

What do you think about this review? Great Poor

Great tool for signing documents

Read full review >
Ismael
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.12.2017 Company Size: More than 100 Employees Industry: Education Management

PROS: During my career I have found out that brand recognition is very important for DocuSign customers. I have seen that people trust the brand. What I like most about it is the integration with DocuSign, Drawloop and Salesforce. Thanks to this integration we are able to setup great automation processes for the document signature.

CONS: Some of our customers have some issue with navigating the signing process, sometimes they think that they have signed the document but the truth is they haven’t and this makes some frustration and delays. Also, I don’t like that the customization is for whole system.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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