DocuSign Review

PROS: Save you time for the e-signature in documents. Price affordable.

CONS: CONS: I've had a very frustrating experience with DocuSign Billing Support team and wanted to let fellow small business owners know why I recommend against using DocuSign:DocuSign double charged my credit card for $240 that I had not authorized.Upon following up, their support staff acknowledged their overcharge error and gave excuses after excuses to delay processing the refund.It's been months and yet something that should have been a simple erroneous charge to refund has taken a lot of my time and yet it's not resolved.They have exhibited nothing but horrible customer service and all they have to offer was:"I understand that this billing system is disappointing. The representative said my credit is approve but the finance department has to authorize the refund. This issue have already been requested and escalated."And that was months ago.When I told them I am going to dispute the charge with my credit card they said If I do it, then they will cancel my account and I will loose my money for the other charge and all my documents. I just want small business owners to be aware of these malpractices and be prepared for what they sign up for.

PROS: I like that everything is in one place, all we have to do is to get ready the documents for signature and internet connection. In my experience, this is extremely helpful tool for my clients, I don’t waste their time. I like that I always know when the client gets the document, the date and time. The times with “lost e-mails” fax machines with no paper, toner and lost pages are finally gone.

CONS: DocuSign offers great set of tools and features, but there is a learning curve that can get little bit confusing and maybe time-consuming. But once you learn how to use this program you’ll see that the learning curve was “must have” for better managing the program. Also, pay attention when sending messages and documents to multiple people. Also, I’d like to see all the notes into archive folder.

PROS: As a developer I really enjoy working with software like this one. I like that I can easily integrate it with our company’s software. When we have implemented the integration we managed to improve our rate or return docs and to increase the efficiency and processing speed. The integrations is useful for improrting data directly from our system to DocuSign envelopes.

CONS: They could make the access of customizing brands to be easier but I believe this is because we have already customized our experience with this tool.

PROS: As a salesperson I use DocuSign on a daily basis. My clients can sign the contract from everywhere as long as they can access their email or smartphone. They are able to sign with their finger on the screen and if this is the case I get email notification immediately. I often use this tool to get notification when files are viewed and completed.

CONS: I don’t like that I’m not allowed to change the tool bar on the left side of the program. I don’t use all of its features and options and I would like to turn off those that I’m not using. Also, it would be great if they could work more on the customization.

PROS: E-signing softwares are helpful to small businesses in doing business online.

CONS: I've had a very frustrating experience with DocuSign Billing Support team and wanted to let fellow small business owners know why I recommend against using DocuSign: DocuSign fraudulently charged our small business credit card for $324 that I had not authorized. Upon following up, their support staff acknowledged their overcharge error and gave excuses after excuses to delay processing the refund. It's been months and yet something that should have been a simple erroneous charge to refund has taken a lot of my time and yet it's not resolved. They have exhibited nothing but horrible customer service and all they have to offer was: "I understand that this billing system is disappointing. Unfortunately, we do not have the estimated time for the billing issue to be fixed. This issue have already been requested and escalated." And that was months ago. I will likely end up disputing the charge on my credit card provider but I just want small business owners to be aware of these malpractices and be prepared for what they sign up for.

PROS: Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.

CONS: Nothing. The software didn't work. It kept losing my work. I called customer support and they were very nice and tried to help but all the could offer was workarounds to the many bugs and defects in this software. This might've been a good product at one point in time but it is clearly mismanaged now.

PROS: This is an easy e-signature tool that is great and helpful for both external and internal signature needs. We are able to provide all company signatures via DocuSign and this helps us to save lot of time. This important tool for tracking and signing customers’ contracts. The system is easy to use, the UI is intuitive and understandable. I personally like the “Any Signer” or signing groups feature because this feature allows multiple signers to sign on one contract.

CONS: I think that the integration with Salesforce is not as intuitive as it should be. I don’t like that the system doesn’t recognize which documents are being sent within SDC via DocuSign system. Also, I don’t like that this software is more B2C when it comes to sharing and permissions levels. As an admin I have to spend lot of time in sharing each user’s envelopes to every user that needs access rights to see the envelopes.

PROS: With DocuSign I can easily send documents to the customers and to get their signature back. The process of sending contract is simple for both us and our customers. In the past we used to send the customers unsigned forms and then they had to print the form, sign it and sending it back to us, but when we implemented this solution even 95% of the customers sign the contract. I like that its sends reminders to the customer so they won’t miss the signing.

CONS: I don’t like that I need to get customer’s email in order to allow DocuSign.

PROS: Functional integration with CRM and Oracle CPQ platforms. Also, I like the smooth integration with those platforms because it provides us with wonderful end-to-end experience. There are great features within the software such as: placement of signature, option of sending a fax and many others.

CONS: I’d like to see more status updates to the CPQ platforms and to add “recall documents”. Also, I’d like to see possibility to send same document through multiple iterations. In addition, they could add output generation capabilities to generate them when needed.

PROS: DocuSign makes the whole process of documentation smooth and easy. I like that it offers an option for completing the contract electronically/online. We have all forms and contract documents within DocuSign templates, we can easily send and receive contracts when needed. Thanks to this tool we can improve our customer service and be more high-tech.

CONS: I don’t like that there is no possibility to duplicate template to additional fields.

PROS: During my career I have found out that brand recognition is very important for DocuSign customers. I have seen that people trust the brand. What I like most about it is the integration with DocuSign, Drawloop and Salesforce. Thanks to this integration we are able to setup great automation processes for the document signature.

CONS: Some of our customers have some issue with navigating the signing process, sometimes they think that they have signed the document but the truth is they haven’t and this makes some frustration and delays. Also, I don’t like that the customization is for whole system.