Worst experience with the customer service!

What are the best aspects of this product?

Save you time for the e-signature in documents. Price affordable.

What aspects are problematic or could work better?

CONS: I've had a very frustrating experience with DocuSign Billing Support team and wanted to let fellow small business owners know why I recommend against using DocuSign:DocuSign double charged my credit card for $240 that I had not authorized.Upon following up, their support staff acknowledged their overcharge error and gave excuses after excuses to delay processing the refund.It's been months and yet something that should have been a simple erroneous charge to refund has taken a lot of my time and yet it's not resolved.They have exhibited nothing but horrible customer service and all they have to offer was:"I understand that this billing system is disappointing. The representative said my credit is approve but the finance department has to authorize the refund. This issue have already been requested and escalated."And that was months ago.When I told them I am going to dispute the charge with my credit card they said If I do it, then they will cancel my account and I will loose my money for the other charge and all my documents. I just want small business owners to be aware of these malpractices and be prepared for what they sign up for.

What features/services would you like to see in future versions of this product?

I am not sure if I will keep using this product in the future

What specific problems in your company were solved by this product?

None

Are you a current user of this product?

Yes