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User review of Domotz

Superb digital monitoring platform

- by Nelle

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Domotz is useful for controlling the networks of our customers for continuous service improvements. It comes in two versions for satisfying different company needs. The platform helps in achieving the best outcome in the least possible time. It pumps service and sales efficiency as well. Additionally, Domotz has useful features that help us complete different workloads with great flexibility and efficiency. These include remote device access, remote energy management, network mapping, diagnostics, notifications, charts, and multiple virtual local area networks, among many others. Overall, Domotz is a suitable network solution for many companies and is truly a leading brand.

What aspects are problematic or could work better?

There are some undocumented issues with Domotz. First, it sends a lot of emails and notifications to our staff. That isn't a problem, but the system also sends false notifications in some instances. Also, the pricing heavily depends on how many users are using an account for remote network management. It means that its price easily rockets up when a lot of users are accessing an account. A standard pricing package would be better.

What specific problems in your company were solved by this product?

Domotz allows us to provide quality support assistance to our staff. This helps them deal with varying issues with all of the networks and devices that we use in the company. That means we can efficiently solve any technical issues from different teams or departments and make sure that everything is rolling smoothly. These are all significant factors in achieving full competency without any technical worries in our company today.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.