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Domotz Review

Domotz
Our score: 8.0 User satisfaction: 96%

What is Domotz?

Domotz is a remote management and monitoring software that enables users to log in, track, control, and manage devices via the Internet. It is a very intuitive software, easy to deploy and utilize right from the get-go, helping users achieve total agnostic device control even when they are geographically separated from their devices and equipment.

With Domotz, users can manage and control IoT-ready devices, ranging from home appliances such as smart TVs, refrigerators, air conditioning systems, to commercial assets like POS systems and digital signages to industrial equipment like control panels for production facilities.

Remote management and monitoring is now a crucial capability in this modern world and Domotz delivers the goods. The software provides users with a platform that lets them remotely control and manage their devices as if they are physically present, helping them save time and money while attaining and maintaining business efficiency and profitability.

Overview of Domotz Benefits

Seamless Connectivity To All Devices and Equipment

Domotz is one of the best remote management and monitoring platforms in the market today as evidenced by its large user base that includes big names such as ABB, BBC Scotland, Busch-Jaeger, and McKesson to mention a few.

With Domotz, you are able to connect all your devices to a single network and from a single, unified interface, monitor their health status, change configurations, etc. You can easily detect potential connectivity issues and address them in real-time to prevent them from further evolving into big problems that can harm your business.

24/7 Access To Data

The Domotz Cloud Platform provides you with unlimited and unhindered access to both historical and real-time data, reports, analysis, health checks, and more. With just a quick view, you can get the data you need to make crucial decisions and adjustments as quickly as possible to ensure that your processes remain fluid and all your devices are secured and running on all cylinders.

Open Platform

Other remote management and monitoring software solutions are restricted to specific brands of hardware and devices. In contrast, Domotz is an open platform that is not restricted to certain hardware and devices. This means you can easily scale your network as you include more devices and endpoints.

Overview of Domotz Features

  • Unlimited Endpoints
  • Advanced Device Identification
  • Network Monitoring & Alerts
  • Speed Test & Trace Route
  • SNMP & TCP service monitoring
  • Wi-Fi Access Point Integration
  • External IP Host monitoring
  • Additional Subnet Monitoring
  • Device Response Time Monitoring & Statistics
  • Remote Management & Troubleshooting
  • IoT Integration
  • Secure Remote Connection
  • Multiple VLAN Support
  • Remote Power Management
  • Security Camera Integration
  • Security Features
  • Automated Device Attribute DiscoveryTeam Management
  • Collaboration
  • Team Alert Profiles
  • Multi-client Account
  • Two-Factor Authentication
  • Custom Branding
  • Easy Setup & Deployment

What Problems Will Domotz Solve?

1) Problem

Smartopia is a managed service provider serving the residential market with their customers consuming content in homes with complex computer networks and/or home automation and control systems like Control 4 or Savant. Smartopia offers a variety of services, from secure network installation, monitoring, and management, to smart technology consulting and managed services, so the team needed a reliable solution provides support to integrators and their customers.

Solution

With a goal to provide outstanding troubleshooting and customer support, Smartopia was able to utilize Domotz to connect to customer systems remotely and better understand their issues. The Smartopia team gets alerts when issues arise and are able to fix problems before their customers even know they exist. Since installing Domotz on their clients’ networks, they’ve seen improvements in workflow, efficiency and customer satisfaction. Win-win!

2) Problem

HOMEPLAY, a UK based Home Technology business, has been offering support services for the last 3 years. Prior to discovering Domotz Pro, the HOMEPLAY team used to combine little bits of software like VPNs and TeamViewer to remotely troubleshoot issues for their customers. Over time combining bits of software proved to be quite awkward to manage and impossible to scale. HOMEPLAY was looking for a better solution.

Solution

HOMEPLAY initially tested out Domotz Pro on 3 client sites. After validating the features and customer experience, Domotz Pro was quickly implemented on a further 12 client sites. Now HOMEPLAY uses Domotz Pro anytime an installation is completed to ensure that everything is working. Domotz Pro was the right solution, to bring everything together under one user interface.

3) Problem

New Land Solutions was looking for a new solution to provide remote services. The company had previously tested and installed many different brands of monitoring software but found that none were efficient and reliable enough to deploy on a large scale. The software often went down without notice or stopped working without cause. New Land Solutions was also looking to expand its business and offer more products and services at a lower price point. This meant they need- ed a more affordable and scalable network monitoring solution.

Solution

New Land Solutions chose Domotz PRO to power their concierge support service called The Digital Butler. They decided to choose Domotz PRO network monitoring software because it was reliable and affordable. Because of its low monthly cost, Domotz PRO would enable New Land Solutions to build a profitable Digital Support offer for more customer segments. New Land Solutions now powers each home automation installation they complete with the Domotz PRO network monitoring software.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Domotz Position In Our Categories

Because businesses have unique business needs, it is wise they abstain from seeking a one-size-fits-all, ”best” business application. Be that as it may, it would be difficult to try to chance on such an app even among widely used software products.
The better thing to undertake should be to set down the different important aspects which call for a consideration such as major features, packages, skill levels of staff members, organizational size, etc. Then, you should perform the product research to a full extent. Have a look at some Domotz evaluations and check out each of the software solutions in your list in detail. Such comprehensive product investigation guarantees you circumvent ill-fitting apps and choose the one that has all the aspects you require business requires.

Position of Domotz in our main categories:

TOP 200

Domotz is one of the top 200 Customer Support Software products

Domotz is also listed in the following subcategories:

Each company has different needs and needs a system that can be customized for their size, type of staff members and customers, and the specific industry they are in. For these reasons, no platform can proffer perfect functionality off-the-shelf. When you search a software system, first be sure what you need it for. Read some Domotz Remote Support Software reviews and ask yourself do you need basic features or do you want advanced features? Are there any industry-specific functionalities that you are looking for? Get the answers to these queries to aid your search. There are lots of aspects that you need to reflect on and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the platform that presents all that you require to improve your firm efficiency and productivity.

How Much Does Domotz Cost?

Domotz Pricing Plans:

Free Trial

Lite

€3/site/month

Advanced

€6/site/month

Premium

€19/site/month

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

User Satisfaction

Positive Social Media Mentions 83
Negative Social Media Mentions 2

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Domotz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Domotz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Domotz pricing details?

Domotz Pricing Plans:

Free Trial

Lite

€3/site/month

Advanced

€6/site/month

Premium

€19/site/month

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

What integrations are available for Domotz?

The Domotz Pro Public API (RESTful) provides developers an easy and comprehensive way to integrate third party applications with the Domotz Pro solution.

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Reviewed By Jenny Chang
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