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Domotz REVIEW

Remote Support Software

No user reviews
USER SATISFACTION 96%
OUR SCORE 8.0

What is Domotz?

Domotz is a remote management and monitoring software that enables users to log in, track, control, and manage devices via the Internet. It is a very intuitive software, easy to deploy and utilize right from the get-go, helping users achieve total agnostic device control even when they are geographically separated from their devices and equipment.

With Domotz, users can manage and control IoT-ready devices, ranging from home appliances such as smart TVs, refrigerators, air conditioning systems, to commercial assets like POS systems and digital signages to industrial equipment like control panels for production facilities.

Remote management and monitoring is now a crucial capability in this modern world and Domotz delivers the goods. The software provides users with a platform that lets them remotely control and manage their devices as if they are physically present, helping them save time and money while attaining and maintaining business efficiency and profitability.

Overview of Domotz Benefits

Seamless Connectivity To All Devices and Equipment

Domotz is one of the best remote management and monitoring platforms in the market today as evidenced by its large user base that includes big names such as ABB, BBC Scotland, Busch-Jaeger, and McKesson to mention a few.

With Domotz, you are able to connect all your devices to a single network and from a single, unified interface, monitor their health status, change configurations, etc. You can easily detect potential connectivity issues and address them in real-time to prevent them from further evolving into big problems that can harm your business.

24/7 Access To Data

The Domotz Cloud Platform provides you with unlimited and unhindered access to both historical and real-time data, reports, analysis, health checks, and more. With just a quick view, you can get the data you need to make crucial decisions and adjustments as quickly as possible to ensure that your processes remain fluid and all your devices are secured and running on all cylinders.

Open Platform

Other remote management and monitoring software solutions are restricted to specific brands of hardware and devices. In contrast, Domotz is an open platform that is not restricted to certain hardware and devices. This means you can easily scale your network as you include more devices and endpoints.

Overview of Domotz Features

  • Unlimited Endpoints
  • Advanced Device Identification
  • Network Monitoring & Alerts
  • Speed Test & Trace Route
  • SNMP & TCP service monitoring
  • Wi-Fi Access Point Integration
  • External IP Host monitoring
  • Additional Subnet Monitoring
  • Device Response Time Monitoring & Statistics
  • Remote Management & Troubleshooting
  • IoT Integration
  • Secure Remote Connection
  • Multiple VLAN Support
  • Remote Power Management
  • Security Camera Integration
  • Security Features
  • Automated Device Attribute DiscoveryTeam Management
  • Collaboration
  • Team Alert Profiles
  • Multi-client Account
  • Two-Factor Authentication
  • Custom Branding
  • Easy Setup & Deployment

What Problems Will Domotz Solve?

1) Problem

Smartopia is a managed service provider serving the residential market with their customers consuming content in homes with complex computer networks and/or home automation and control systems like Control 4 or Savant. Smartopia offers a variety of services, from secure network installation, monitoring, and management, to smart technology consulting and managed services, so the team needed a reliable solution provides support to integrators and their customers.

Solution

With a goal to provide outstanding troubleshooting and customer support, Smartopia was able to utilize Domotz to connect to customer systems remotely and better understand their issues. The Smartopia team gets alerts when issues arise and are able to fix problems before their customers even know they exist. Since installing Domotz on their clients’ networks, they’ve seen improvements in workflow, efficiency and customer satisfaction. Win-win!

2) Problem

HOMEPLAY, a UK based Home Technology business, has been offering support services for the last 3 years. Prior to discovering Domotz Pro, the HOMEPLAY team used to combine little bits of software like VPNs and TeamViewer to remotely troubleshoot issues for their customers. Over time combining bits of software proved to be quite awkward to manage and impossible to scale. HOMEPLAY was looking for a better solution.

Solution

HOMEPLAY initially tested out Domotz Pro on 3 client sites. After validating the features and customer experience, Domotz Pro was quickly implemented on a further 12 client sites. Now HOMEPLAY uses Domotz Pro anytime an installation is completed to ensure that everything is working. Domotz Pro was the right solution, to bring everything together under one user interface.

3) Problem

New Land Solutions was looking for a new solution to provide remote services. The company had previously tested and installed many different brands of monitoring software but found that none were efficient and reliable enough to deploy on a large scale. The software often went down without notice or stopped working without cause. New Land Solutions was also looking to expand its business and offer more products and services at a lower price point. This meant they need- ed a more affordable and scalable network monitoring solution.

Solution

New Land Solutions chose Domotz PRO to power their concierge support service called The Digital Butler. They decided to choose Domotz PRO network monitoring software because it was reliable and affordable. Because of its low monthly cost, Domotz PRO would enable New Land Solutions to build a profitable Digital Support offer for more customer segments. New Land Solutions now powers each home automation installation they complete with the Domotz PRO network monitoring software.

Awards & Quality Certificates

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Domotz Position In Our Categories

Position of Domotz in our main categories:

200

Domotz is one of the top 200 Customer Support Softwareproducts

200

Domotz is one of the 200
Customer Support Software products


Domotz is also listed in the following subcategories:

Category:Position:Category:Position:
Remote Support Software#16
Category:Position:
Remote Support Software#16

Since each company has unique business requirements, it is prudent for them to refrain from looking for a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such a system even among market-leading software solutions. The clever thing to do would be to jot down the various essential elements that need consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Domotz reviews and investigate each of the other systems in your shortlist in detail. Such in-depth homework can make certain you discard ill-fitting platforms and select the app that presents all the features you require for business success.

How Much Does Domotz Cost?

Domotz Pricing Plans:
Free trial
Lite
€3/site/month
Advanced
€6/site/month
Premium
€19/site/month

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

User Satisfaction

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Domotz reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Domotz. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

83

NEGATIVE SOCIAL MENTIONS

2

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Domotz pricing details?

Domotz Pricing Plans:
Free trial
Lite
€3/site/month
Advanced
€6/site/month
Premium
€19/site/month

Domotz offers the following basic and enterprise pricing packages:

Lite – €3/site/month

  • Unlimited Endpoints
  • Advanced Device Identification
  • Monitoring & Alerts
  • Speed Test & Trace Route
  • Multiple VLAN Support
  • Remote Power Management for PDUs and PoE Switches
  • Automated Managed Switch port mapping
  • IoT Integration
  • Domotz Pro Mobile Apps
  • Customer-Facing Mobile App

Advanced – €6/site/month

  • All Lite Features
  • Wi-Fi Access Point Advanced Monitoring
  • Security Camera Advanced Integration
  • Advanced Alerts
  • Team Management (Multi-User Access)
  • Collaboration (Network sharing to trusted users)

Premium – €19/site/month

  • All Advanced features
  • Device Response Time Monitoring
  • Security Features (Perimeter network scans)

What integrations are available for Domotz?

The Domotz Pro Public API (RESTful) provides developers an easy and comprehensive way to integrate third party applications with the Domotz Pro solution.

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