Does not Implement GAAP. Pricing, Features, and implementation are Fraudulent.

What are the best aspects of this product?

I personally do not have anything positive to say about this product. I've been working in arts finance for nearly 20 years. The interface is clean at first, but when it comes to reporting, it gets very bad very quickly, and there is no manual or sales engineer to provide any guide to making it work. The web/cloud implementation is advantageious, but you're basically entrusting your data to a third party who can hold you hostage at any moment, and the pricing quickly spirals.

What aspects are problematic or could work better?

It needs to implement GAAP. This program cannot and does not handle pledges and receivables correctly. It does not create batch reports for credit card usage. The customer service staff do not provide service. they are thinly veiled salespeople on bloat addons that should be part of the base price. It's like airlines where they nickel and dime you and want to charge more for cabin pressure. An "implementation specialist" imported data from Raiser's Edge, then threw out 30 years of our org's data, and we didn't get it back., and then the specialist had to do it all over again and it still wasn't right but nobody ever spoke to accounting. This is not sales engineering. The pricing penalizes prospecting because each "record" costs you - so you can't send appeal letter to prospects because you're afraid to put them in your database because of What Donor Perfect will charge you.

What features/services would you like to see in future versions of this product?

I feel this organization was defrauded - I mean that seriously. The product promised basic features such creating a list of donations over a time period, and it did not deliver. The product does not work.

What specific problems in your company were solved by this product?

This program only created problems. Although the web interface "allowed people to work from home." it lead to a less productive less collaborative less responsible work environment and we still had to maintain our server in order to handle other software, so it increased operating expenses. I really think they could do better with spreadsheets and index cards.

Are you a current user of this product?

Yes