User-friendly solution for non-profit organizations

What are the best aspects of this product?

DonorPerfect’s customer support helps us through calls or online chats. The software allows you to generate reports and add them to the screen with a screen designer. Finding and pulling out reports is easy-peasy as well. If you have questions, you can go through the knowledgebase and find answers there quickly.

What aspects are problematic or could work better?

There’s a chance that you can’t create the report you need. I am quite worried when I need to work on calculation fields and call for help. The same thing goes when I need to export or import to do updates. Even if the DonorPerfect team is responsive enough, there are times that I can’t actually get the answer I need as they have to escalate them to the right people for answers.

What specific problems in your company were solved by this product?

With DonorPerfect, I can track all our donors, alumni-school associations, parents, and community. It helps us pull out reports about our donors.

Are you a current user of this product?

Yes