Really terrible problems with this software. The Company motto should be: All about more PAPERWORK!

What are the best aspects of this product?

You will waste a lot of time, so if you are being paid by the hour, you could make a lot of money!

What aspects are problematic or could work better?

DO NOT TRUST THIS COMPANY! IF you care about your business and clients, Do not use them! I joined a loop and had many legal files that I had in it, and the next thing I know is that files are mysteriously missing!! Come to find out, they allow the other user to "take" docs and make changes to them and REMOVE them out of my loop!!!Without telling me!!!!!! I can't tell you how WRONG this is!!! They condone and promote stealing! The other person Im working with (I work in Real Estate and share loops with other agents when we work on buying/selling houses) shared a legal doc with me, now the document is mine. DL says that because the other agent originated a doc and sent it gave it to me, its still theirs and they can take it back an alter it any way they see fit!!!! Since they like to use the analogy of paper when describing how their system is set up, I asked them if they gave me a paper document and I took it and filed it in my office and they wanted to make changes or take it back, how would they get it? They would have to break into my office and steal it! DL condones this by dangling "keys" to access my office to the other person and take it back. Their explanation is that I need to have more communication with the other person Im working with so they don't have to
"take" a document back! REALLY? What a Joke of a response. This is not the only MAJOR flaw in their system. I have reported many issues over the years, and they haven't changed one of them!! Instead, they said they are working at revamping the entire system, but they are more focused on changing the way it looks (these are the only changes they have implemented, and the new looks and not only terrible, but they are even less efficient for the end user!) than changing the serious legal issues their system has!
They only way around this serious flaw of allowing other users from stealing files is to create 2 loops, make a duplicate of every single action from each loop to one another. (they confirmed this). SO bascially their motto is incorrect! Its REALLY all about Paperwork, NOT peoplework)

What features/services would you like to see in future versions of this product?

Fix the serious issues regarding that can cause end users to be sued. They don't seem to understand that WE are the ones risking our necks out there and that a system that is flawed is OUR fault, not theirs.

What specific problems in your company were solved by this product?

None, It has caused double the amount of work, frustrated customer and clients, and opens up many more possibilities to bing sued!

Are you a current user of this product?

Yes