DO NOT CHOSE!

What are the best aspects of this product?

Positives- it has concise notes, that you can alter to your practice, easy navigation.

What aspects are problematic or could work better?

Negatives- horrible customer service, expect response to your "support ticket" form days to month after. No way to contact anyone by phone. Constant , unannounced change of your account manager and other support people, assigned to your account.
I had an "accidental" merge of over 2000 patient to my account from a different practice and it took me close to 1 week, to get someone's attention and have it removed. I am now fighting to stop unauthorized billing for termination of service, for over two months.. It's as messy and disorganized as it can be

What features/services would you like to see in future versions of this product?

Provide real time customer service and competent training

What specific problems in your company were solved by this product?

Have not resolved many
1. HIPPA security breach, unauthorized merge of patients from another practice, Company/Dr CHorno treated very laid back and unapologetic.
2. Unauthorized billing charges, for service that was supposed to be discontinued
3. Incompetent training personal that carried on your training session to bill for hours or re-schedules it because unable to deal with a problem. Nonsense!

Are you a current user of this product?

Yes