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DrChrono Review

DrChrono
Our score: 8.9 User satisfaction: 83%

What is DrChrono?

Drchrono is an Electronic Health Record Management system designed for healthcare companies to enable them with easy and effective management of their patients’ health progress and other relevant variables.

The software was introduced in 2009 and since then, hundreds of healthcare institutes especially in the United States have been taking services from Drchrono. It is because of its wide and scalable solutions that it has captured the attention of top medical companies in the region.

Whether it’s your patients or staff, Drchrono has flexible management and tracking solutions which makes it a one in all software package. It’s a cloud based system so you don’t require additional servers to be deployed at your workplace. In addition, DrChrono stores all your information in a HIPAA-compliant secure data center.

Overview of DrChrono Benefits

Practice management features at DrChrono allow you to seamlessly manage practice operations, patient engagement and practice scheduling for your patients. You can make use of practice calendars and send automated emails, text messages to your patients for appointments, checkups and reminders.

There is a patients’ portal available too. This allows you to connect your patients to their own health records through the internet. Each of your patient gets complete access to their EHR enabling them to check their medical history and progress. In many ways, it can work as a great source of motivation for them.

The Electronic Health Record interface has been carefully designed to maintain the balance of efficient display of information and keeping the users engaged through the intuitiveness of display. There are customized templates available or if you wish to have a new design, you can seek help from the experts as well. Interesting features such as drawing tools, speech to text input and baseline health data systems are available to make the EHR experience more useful and enjoyable.

For the finance department of your company, there are easy solutions available too. Preset billing profiles, electronic health processing to insurance companies and single data entry for billing make your payment processing both quick as well as simple. There are auto generated forms available as well.

Overview of DrChrono Features

  • Billing Statement generation
  • Electronic Remittance Advice
  • Billing Profiles
  • Integrated Billing
  • Customize Content forms
  • Role Based Usage
  • Direct Messaging to Physicians
  • Chart Tools
  • Reminders
  • ROI Analysis
  • Profitability Analysis
  • Reimbursement Management
  • Reporting
  • Analytics

DrChrono Position In Our Categories

Because companies have their own business-related wants, it is logical that they avoid buying a one-size-fits-all, ”best” solution. However, it would be futile to chance on such application even among well-known software products. The reasonable thing to undertake is to make a list of the varied critical functions that call for a inspection including essential features, budget, technical skill competence of staff, company size, etc. Then, you must follow through your product research exhaustively. Read some DrChrono reviews and explore each of the software options in your list in detail. Such all-encompassing research ensures you circumvent unsuitable software solutions and pay for the system which offers all the benefits your business requires for optimal results.

Position of DrChrono in our main categories:

TOP 10

DrChrono is one of the top 10 Medical Practice Management Software products

If you are interested in DrChrono it could also be a good idea to investigate other subcategories of Medical Practice Management Software collected in our base of SaaS software reviews.

Every company has different requirements and requires an application that can be customized for their size, type of staff members and customers, and the particular industry they are in. For these reasons, no system can offer perfect functionality off-the-shelf. When you look for a software app, first be sure what you require it for. Read some DrChrono Medical Practice Management Software reviews and ask yourself do you need basic functionality or do you need sophisticated features? Are there any industry-specific tools that you are looking for? Find the answers to these questions to aid your search. There are plenty of elements that you need to reflect on and these include your finances, particular business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the platform that provides all that you need to boost your organization effectiveness and productivity.

How Much Does DrChrono Cost?

DrChrono Pricing Plans:

Free Trial

Quote-based plan

Contact vendor

Contact the vendor for pricing details.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 3

We realize that when you make a decision to buy Medical Practice Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and DrChrono reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with DrChrono. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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DrChrono Comparisons

DrChrono user reviews

Most Horrendous Experience I have had with a company in my career

Read full review >
Paul McAndrews
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 11.09.2019 Company Size: N/A Industry: N/A
Hamid Kantara
1/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 22.05.2019 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

What are DrChrono pricing details?

DrChrono Pricing Plans:

Free Trial

Quote-based plan

Contact vendor

Contact the vendor for pricing details.

What integrations are available for DrChrono?

DrChrono integrates with the following business systems and applications:

  • Box
  • InvoiceSherpa
  • Square
  • Demandforce
  • TheBillingBridge
  • Grow

DrChrono average rating:

Average score
1.5/5 (2 user reviews)
1/5

Overall impression

2/5

Customer Support

2/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Hamid Kantara

PROS: it is 100% cloud based, or at least supposed to be!

CONS: Functions that are on desktop are not available on ipad or iphone, the most important of which is onboarding a new patient. You have to go back to desktop to operate it. For close to six months, we have had error savings with CPT codes; every time we load up CPT codes and diagnosis pointers for a SOAP note, we get ERROR Savings and we have to start all over. they have logged in live, recorded it happening, it was duplicable on three different PCs in 3 different zip codes and yet they still can't fix it. We have asked for a manager repeatedly but not one feels like picking up the phone and talking to us. Cash patients are lumped up with insurance patients, so we when you batch up to submit to insurance, you have to go one line at a time and make sure you pick the insurance ones from cash or PI ones. 10 years into operation they still don't have the ability to keep them separate. DrChrono slows the efficiency down dramatically.

Reviewed 11 months ago

Read full review >

The least favorable review

Hamid Kantara

PROS: it is 100% cloud based, or at least supposed to be!

CONS: Functions that are on desktop are not available on ipad or iphone, the most important of which is onboarding a new patient. You have to go back to desktop to operate it. For close to six months, we have had error savings with CPT codes; every time we load up CPT codes and diagnosis pointers for a SOAP note, we get ERROR Savings and we have to start all over. they have logged in live, recorded it happening, it was duplicable on three different PCs in 3 different zip codes and yet they still can't fix it. We have asked for a manager repeatedly but not one feels like picking up the phone and talking to us. Cash patients are lumped up with insurance patients, so we when you batch up to submit to insurance, you have to go one line at a time and make sure you pick the insurance ones from cash or PI ones. 10 years into operation they still don't have the ability to keep them separate. DrChrono slows the efficiency down dramatically.

Reviewed 11 months ago

Read full review >

More reviews from 2 actual users:

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  • Latest
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  • Most negative

Most Horrendous Experience I have had with a company in my career

Read full review >
Paul McAndrews
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 11.09.2019 Company Size: N/A Industry: N/A

PROS: None, in over 1 year the complete lack of DrCrono's costumer service has never implemented the software

CONS: A DrChrono sales rep convinced my secretary that DrChrono would make the office better and then signed a contract with her (not me). It now has been over 1 year of my credit card being charged $499/month and the software has still not been implanted. Once their sales rep made the sale and the credit card starts being charged monthly everything stops. The customer service is absolutely horrendous. DrChrono pays someone to call you on the phone in order to implement the software for your office- unfortunately he had a heavy accent and could not be understood. Weeks and months would go by before DrChrono's customer service would schedule another time when "they were available" to teach you to implement their software. Each phone call nothing would get accomplished or implemented besides them describing another product that wanted to "up-sell" us. DrChrono doesn't care, they still get $499 a month. This same thing is sill going on now-- We have been charged $499/mo for 15 months, the software has not been implemented. Now they want to charge us thousands of additional dollars to pay for more phone calls in order to implement the software they sold my secretary over a year ago. I wish I read the horrible reviews also posted about DrChrono stating "the biggest mistake of life", how terrible the customer service is, and there is no incentive for DrChrono to get the software implemented since the already sold the subscription for a year.

What do you think about this review? Great Poor
Hamid Kantara
1/5

Overall impression

1/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 22.05.2019 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: it is 100% cloud based, or at least supposed to be!

CONS: Functions that are on desktop are not available on ipad or iphone, the most important of which is onboarding a new patient. You have to go back to desktop to operate it. For close to six months, we have had error savings with CPT codes; every time we load up CPT codes and diagnosis pointers for a SOAP note, we get ERROR Savings and we have to start all over. they have logged in live, recorded it happening, it was duplicable on three different PCs in 3 different zip codes and yet they still can't fix it. We have asked for a manager repeatedly but not one feels like picking up the phone and talking to us. Cash patients are lumped up with insurance patients, so we when you batch up to submit to insurance, you have to go one line at a time and make sure you pick the insurance ones from cash or PI ones. 10 years into operation they still don't have the ability to keep them separate. DrChrono slows the efficiency down dramatically.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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