Customizable and easy-to-use program

What are the best aspects of this product?

The program seems to know what I need. I was able to tweak each chatbot for campaign updates without any trouble, and I easily integrated Drift into both our e-commerce and customer service platforms.

What aspects are problematic or could work better?

We wish we can change the visual look of other bots that need the same treatment.

What specific problems in your company were solved by this product?

We've been able to solve issues posted by customers and increase our sales at the same time without additional staffing.

Are you a current user of this product?

No