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Drift REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.9

What is Drift?

Drift is a live chat messaging solution intended for marketing and sales teams. it offers conversation-like communication right from your website or other contact channels which are transformed into robust marketing platforms so you can better promote your products and close more deals.

The solution is flexible and scalable, allowing you to perform live chat with your customers across email, chat, mobile, and online sites. With Drift, you can do lead qualification, do real-time responses, and automate sales call schedules, among others. The software is available in a range of plans for SMBs and small teams as well as for full customer service departments of large enterprises.

Overview of Drift Benefits

Closed sales deals mean more income for your company. Drift.com was intelligently designed to help your marketing and sales teams secure more customers. The Drift dashboard feature allows you to view how your interactions affect your business and performance metrics. You will know exactly how many meetings you booked, how many leads you acquired, and how many conversations you are able to generate.

Drift’s conversation and agent report features enable you to have an overview of your agent’s productivity within the app. It gives you the total count of how many interactions they have, the number of meetings they booked, identified leads and even how fast each conversation was handled.

Drift is tightly integrated with other third-party applications to facilitate access to data. This function allows you to use the tools that you already have and merge it with Drift’s integrations to produce a powerful tool that’s tailor-made to suit your company’s needs. Use the app’s bots with your knowledge base support, and let the bots work for you by redirecting your customers to find the correct answers to their frequently asked questions.

Drift’s unique playbooks is a feature that takes some of the load off your shoulders, and lets you focus on more important ones. The Inbound sales playbook uses sliders, announcements, and takeovers to identify and reach out to a specific group of prospects and send them invitations via email. The Outbound sales playbook allow you to connect with your prospects on your website upon arriving, by sending them personalized messages so they can chat with you in real-time.

Overview of Drift Features

  • Enriched Data
  • Saved Replies
  • Book Meetings
  • Email Fallback
  • Chat Targeting
  • Activity History
  • Rep Profiles
  • Agent Status
  • Live View
  • Follow Contacts
  • Dynamic Routing
  • Smart Notifications
  • Lead Bot
  • Knowledge Bot
  • Advanced Targeting
  • Conversation Qualified Leads
  • Inbound and Outbound Sales Playbook
  • Email Playbooks
  • #DriftLinks
  • Overall Performance Metrics
  • Per Playbook Reporting
  • Conversation Reporting
  • Agent Reporting

Drift Position In Our Categories

Position of Drift in our main categories:

20

Drift is one of the top 20 Customer Support Softwareproducts

20

Drift is one of the 20
Customer Support Software products


Drift is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#7
Category:Position:
Live Chat Software#7

There are well-liked and widely used solutions in each software group. But are they necessarily the best fit for your organization’s unique wants? A popular software solution may have thousands of customers, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Drift reviews and consider the factors that you desire in the software such as the price, main features, available integrations etc. Then, shortlist a few apps that fit your wants. Try out the free trials of these apps, read online reviews, get information from the maker, and do your investigation meticulously. This profound groundwork is sure to aid you find the finest software solution for your organization’s unique wants.

How Much Does Drift Cost?

Drift Pricing Plans:
Free trial
Basic Live Chat
Free
Starter
$50/month
Pro
$250/mont
Enterprise
$1,000/month

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Drift reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Drift. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Drift pricing details?

Drift Pricing Plans:
Free trial
Basic Live Chat
Free
Starter
$50/month
Pro
$250/mont
Enterprise
$1,000/month

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

What integrations are available for Drift?

Drift.com integrates with the following business systems and applications:

  • Slack
  • SalesForce
  • Marketo
  • HubSpot

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