MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Price

$50

Logo of Drift
Ask Vendor A QuestionFind A Better App
Logo of Drift

Drift REVIEW

Live Chat Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.9

What is Drift?

Drift is a live chat messaging solution intended for marketing and sales teams. it offers conversation-like communication right from your website or other contact channels which are transformed into robust marketing platforms so you can better promote your products and close more deals.

The solution is flexible and scalable, allowing you to perform live chat with your customers across email, chat, mobile, and online sites. With Drift, you can do lead qualification, do real-time responses, and automate sales call schedules, among others. The software is available in a range of plans for SMBs and small teams as well as for full customer service departments of large enterprises.

Overview of Drift Benefits

Closed sales deals mean more income for your company. Drift.com was intelligently designed to help your marketing and sales teams secure more customers. The Drift dashboard feature allows you to view how your interactions affect your business and performance metrics. You will know exactly how many meetings you booked, how many leads you acquired, and how many conversations you are able to generate.

Drift’s conversation and agent report features enable you to have an overview of your agent’s productivity within the app. It gives you the total count of how many interactions they have, the number of meetings they booked, identified leads and even how fast each conversation was handled.

Drift is tightly integrated with other third-party applications to facilitate access to data. This function allows you to use the tools that you already have and merge it with Drift’s integrations to produce a powerful tool that’s tailor-made to suit your company’s needs. Use the app’s bots with your knowledge base support, and let the bots work for you by redirecting your customers to find the correct answers to their frequently asked questions.

Drift’s unique playbooks is a feature that takes some of the load off your shoulders, and lets you focus on more important ones. The Inbound sales playbook uses sliders, announcements, and takeovers to identify and reach out to a specific group of prospects and send them invitations via email. The Outbound sales playbook allow you to connect with your prospects on your website upon arriving, by sending them personalized messages so they can chat with you in real-time.

Overview of Drift Features

  • Enriched Data
  • Saved Replies
  • Book Meetings
  • Email Fallback
  • Chat Targeting
  • Activity History
  • Rep Profiles
  • Agent Status
  • Live View
  • Follow Contacts
  • Dynamic Routing
  • Smart Notifications
  • Lead Bot
  • Knowledge Bot
  • Advanced Targeting
  • Conversation Qualified Leads
  • Inbound and Outbound Sales Playbook
  • Email Playbooks
  • #DriftLinks
  • Overall Performance Metrics
  • Per Playbook Reporting
  • Conversation Reporting
  • Agent Reporting

Drift Position In Our Categories

Position of Drift in our main categories:

50

Drift is one of the top 50 Customer Support Softwareproducts

50

Drift is one of the 50
Customer Support Software products


Drift is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#7
Category:Position:
Live Chat Software#7

Companies have diverse wants and requirements and no software solution can be just right in such a scenario. It is useless to try to find an ideal out-of-the-box software app that fulfills all your business wants. The wise thing to do would be to modify the system for your specific wants, staff member skill levels, budget, and other aspects. For these reasons, do not hasten and invest in well-publicized leading systems. Though these may be widely used, they may not be the perfect fit for your specific requirements. Do your groundwork, check out each short-listed application in detail, read a few Drift reviews, call the seller for explanations, and finally select the application that offers what you want.

How Much Does Drift Cost?

Drift Pricing Plans:
Free trial
Basic Live Chat
Free
Starter
$50/month
Pro
$250/mont
Enterprise
$1,000/month

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

User Satisfaction

We realize that when you make a decision to buy Live Chat Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Drift reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Drift. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Android
  • iPhone/iPad
  • Web-based
Language Support
  • English
  • Dutch
  • Polish
  • Turkish
  • Swedish
Pricing Model
  • Free
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Drift pricing details?

Drift Pricing Plans:
Free trial
Basic Live Chat
Free
Starter
$50/month
Pro
$250/mont
Enterprise
$1,000/month

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

What integrations are available for Drift?

Drift.com integrates with the following business systems and applications:

  • Slack
  • SalesForce
  • Marketo
  • HubSpot

User reviews


No reviews yet

0
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified

Share
Tweet
Share