Improved telemarketing support, thanks to Drift Chat

What are the best aspects of this product?

Our agents find this telemarketing tool user friendly.

What aspects are problematic or could work better?

A reorganization of notifications allowing chats to be redirected to available agent/s would be a huge help.

What specific problems in your company were solved by this product?

Drift chat allows us to be more cost- and time-efficient.

Are you a current user of this product?

No