Incredibly efficient

What are the best aspects of this product?

My team can now focus on bigger tasks because Drift can automatically qualify leads for us, and provide basic Q&A for our customers.

What aspects are problematic or could work better?

Timely notifications and 'offline' or 'do not disturb' status automation would help us assist our customers better.

What specific problems in your company were solved by this product?

Lead qualification and Knowledge Base, which answers our customers' basic questions, help keep our team lean and are cost-saving measures.

Are you a current user of this product?

Yes