User-friendly and wide-ranging functions, with a very patient support team

What are the best aspects of this product?

Drift features essentials including automated chat and routing. Setting these up is so easy too.

What aspects are problematic or could work better?

Improved integration to advanced functionalities in systems like Salesforce can be useful.

What specific problems in your company were solved by this product?

We are able to use Drift in various parts of the business, from answering questions, initiating conversations with prospects, to providing content and booking meetings. It has allowed us to do all these in minutes!

Are you a current user of this product?

No