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What are the best aspects of this product?

The oustanding features of the app include the ability to handle specific requirements, it's multilingual nature, and that it is quick to implement. It allows fast ROI and quick wins and it is consistent and easy to use. Furthermore it is operated by a top class Saas team.

What aspects are problematic or could work better?

Sometimes is it difficult to get the history of a ticket quickly. That needs to be improved.

What specific problems in your company were solved by this product?

We use Easy Vista in our two platforms. First, we use it as a production management console interfaced via webservices with a Nagios events supervision. Second, we use it for service desk on changes, incidents, service requests, and for assets management. It has helped to align operations on a Shared Service Centers transformation which involves 400 people around the world.

Are you a current user of this product?

Yes