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User review of EasyVista

Committed to giving you the best experience

- by Ronnie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The oustanding features of the app include the ability to handle specific requirements, it's multilingual nature, and that it is quick to implement. It allows fast ROI and quick wins and it is consistent and easy to use. Furthermore it is operated by a top class Saas team.

What aspects are problematic or could work better?

Sometimes is it difficult to get the history of a ticket quickly. That needs to be improved.

What specific problems in your company were solved by this product?

We use Easy Vista in our two platforms. First, we use it as a production management console interfaced via webservices with a Nagios events supervision. Second, we use it for service desk on changes, incidents, service requests, and for assets management. It has helped to align operations on a Shared Service Centers transformation which involves 400 people around the world.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.