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User review of EasyVista

Easy to implement

- by Katie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

The most outstanding feature of this app is it's ease of implementation. The support team is very helpful. They made sure that during transition all our operating needs and implementation needs were met. The company enforces partnership and continues to engage our organization as a partner. This helps our team to move beyond the implementation stage to identify what else we can use the app to do.

What aspects are problematic or could work better?

The negative part is that reporting is very complex. It was a major challenge during the implementation and we have had to use some out of the box reporting and customize internal reporting and use Crystal to cater for other reporting needs.

What specific problems in your company were solved by this product?

We use Easy Vista for customer self service. We have integrated Easy vista with card swipe programming to improve workflow and the enhance customer experience. This has replaced multiple manual processes with an efficient, accurate and quick process that allows for quick retrival of data.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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