Terrible service

What are the best aspects of this product?

Nothing. Very difficult to use. not intuitive at all

What aspects are problematic or could work better?

They could wait before submitting my taxes without my permission. I was waiting to receive one more 1099 from a contractor before submitting my taxes when I received an email stating they submitted my taxes. Now I can't get a response from them and they don't have a contact phone number. Now I have to submit a correction!

What features/services would you like to see in future versions of this product?

Nothing! Don't use them

What specific problems in your company were solved by this product?

They created a problem for me. Now I have to figure out how to submit a correct due to their negligence.

Are you a current user of this product?

Yes