User review
of eHopper
Good Software, bad service
-
by Juan Carlos Evans
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
the software has many functionalities that make simplify the operations and setting of the products.
What aspects are problematic or could work better?
Some basic and Most of the nice functionalities of the software are in the Freedom pay package, and the upgrade is not easy or works at all.
What features/services would you like to see in future versions of this product?
Able to register to the pos functionalities from the beginning, even if at a cost.
What specific problems in your company were solved by this product?
non, we never able to upgrade to the freedom package and the service was terrible.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I advised the company to purchase it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Food & Beverages
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
3,000 including their POS hardware, printer and cash drawer.
What is your total annual cost for using this product?
around 500, but it was too high, as they charge multiple times.
How long is your contract with the vendor?
Less than 1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
POS
Sales Reporting and Analytics very poor
1
Customer Management very poor
1
Employee Management very poor
1
Inventory Management very poor
1
Point of Sale very good
4
