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User review of Emma

Better communication with our prospects

- by Darlene

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It is a great customization tool. If you have templates for your campaign and you want to make them look attractive and unique, Emma makes it easy for you. You can manage a list of your customers or emails in a convenient way. You can also set a date or time when the emails should be sent automatically to your target audience.

What aspects are problematic or could work better?

It can be frustrating at times especially when you want to edit the HTML in certain sections of the tool. This may be due to the fact that it has heavy design features. When entering text, the spacing between the lines is unmanageable; this makes it difficult to type.

What specific problems in your company were solved by this product?

Communication with our customers has improved as we can reach them based on their behavior and needs. When it comes to customization, we can create and design campaign templates unique to different groups of customers. This has provided a major boost to our email marketing campaigns.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Museums and Institutions

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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