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User review of Emma

It saves time and resources for our institution

- by Darrell

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It is user friendly and customer centered which means inexperienced admins can get started right away in running and managing their marketing projects. The agency feature allows you to manage all units from a single platform and provide them with the right tools to reach their target audiences. You can help each unit to customize their strategies for better targeting of customers. It helps produce real-time reports based data collected from the marketing campaigns for ease of analysis. The automation feature eliminates the need for guesswork when you are ending customized messages to your customers.

What aspects are problematic or could work better?

The tools in the agency feature are not up to date with the current era and thus we are left to sort out those solutions by ourselves. Although they may include those solutions in future upgrades of the tool, it is still an issue in our end, especially in data integration.

What specific problems in your company were solved by this product?

Since we are an institution of higher learning, prospects (students) can receive custom emails without having to stretch our already stretched resources. The units can manage those emails with minimum effort and resources, and thereby smooth operations.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.