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User review of EngageBay

A Very Promising Tool

- by John Tamaki

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I sign up for a free account here a month or 2 back(I am not really sure). When I log back in 2 weeks ago, I am really amazed how much it changed. I am noticing that it is getting more advanced. I did not take this into consideration before because the features did not cover my needs. But in a a very short time it can actually serve its purpose for my business. I tested it and the main things I use actually works.

What aspects are problematic or could work better?

The forms are still very basic. But I would say it can already work for me. But, I think it should be better if we can customize it as much as it can work with the theme I have in my site. at this point it cannot do that fully. Maybe the ability to edit it using HTML and CSS.

What features/services would you like to see in future versions of this product?

As I have stated above. I really like to see a highly customizable forms. I think the Landing page builder and some other builder may need a little more improvement. Though I can say they already did a pretty good job.

What specific problems in your company were solved by this product?

I have been in search for a while for an alternative that can really work for me to replace my high end expensive CRM. a lot of choices showed up and it appears that EngageBay may actually do the job. That is the reason why I got a year plan even I am not fully using it for my business yet.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Marketo, we are still using it, we are further observing EngageBay for now.

Why did you decide to change it?

I have not change it yet. But when I do it is because of a more affordable alternative.

Are you satisfied with the change?

I am not sure yet. but if it will stay working then I am sure I will.

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

none

What is your total annual cost for using this product?

200 something dollar, I am not sure of the exact amount.

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

Yes, I think it is 20 percent

FEATURE DETAILS

General Features

Customization
5
amazing