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User review of EngageBay

An Emerging Powertool

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I am really amazed on how fast the tool had evolved in the past few months. I first saw it during black Friday 2018. It was an OK tool but does not do much. So I signed up on a free account but did not bother much. I had a chance to look at it again around March of 2019 and it is amazing how much it changed. I started using it as a free user and the options keeps growing by the week. I finally decided to pay for it since I can do all my work on it already at a really low cost per month. So I like the fact that it is a complete tool and it is really affordable.

What aspects are problematic or could work better?

I am a tech so I use a lot of features. I notice that features comes out faster than documentations relating to it. Anyway, I totally understand since change happens so fast. Anyhow, it will be better to have more support documents.

What features/services would you like to see in future versions of this product?

I like doing everything in one place. I really hope aside from the system being a marketing, CRM and service. I hope it will become a CMS too so that I can get my site hosted here.

What specific problems in your company were solved by this product?

It is not really a company it is more of a personal business. I was able to get a full professional working environment under one tool.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

none, onboarding is free

What is your total annual cost for using this product?

$360

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Analytics

ROI Analytics
5
amazing

General Features

Customization
5
amazing