Everything I need for a Business Tool

What are the best aspects of this product?

I am an old lady that is running a small business even before the computer became mainstream. I do not operate the system myself. But, it is important for me to understand the information it is providing. It was really difficult for anyone to let me start using any tech. However, I can see how thinsg are being done now and I want my legacy to somehow live on even in the modern era. We use simple posting, sharing, basic email before. However, my daughter told me the business got so much potential and it is great to make use of the vintage touch and put it mainstream. They showed me other tools but they are so complicated. They showed me EngageBay - I do not know how to directly use some of the function. but, I understand the dashboard and I like looking at a data I can read. I am really thankful that they made this Digital tool easy to understand even with someone like me who lived through the analog times.

What aspects are problematic or could work better?

I do not know. I don't understand much of the tech. I do not really know what they need to improve on. However, my daughter said this could be nice if we can directly make ads for Facebook and google. I do not know what she meant exactly, but anything to help her better operate the system will make it better.

What features/services would you like to see in future versions of this product?

I think it will be good if it is something I can access on a phone. I simply want to see the data and I normally use my phone.

What specific problems in your company were solved by this product?

The biggest problem. convincing me to go digital. I had this business for decades and we were fine. This tool being easy to understand allowed me to appreciate the digital aspect of the business and how far we can go with it.

Are you a current user of this product?

Yes