What are the best aspects of this product?
The tool is able to provide what I need in my campaigns. I am able to do email marketing, Engage my customers in social media like Twitter, Facebook and Instagram. Do automation, create landing pages, create email templates, manage my contacts properly and many more.
What aspects are problematic or could work better?
I encounter technical issues from time to time. Not very frequently but I notice it happen each time something new is implemented. I think preventive measures in affecting my system should be implemented to avoid cases like this.
What features/services would you like to see in future versions of this product?
I like to have the ability to assign my landing pages, email broadcasts, sequences and other marketing features to a user or at least a company and view it under contact or company details so that I will be able to segment them properly and it will be easier to organize.
What specific problems in your company were solved by this product?
Being able to do marketing campaign in various channel in only one platform with much lesser cost. We do not have to learn a lot of software to do many things. We simply have to focus in learning EngageBay and improving our strategy.
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
1-10 Employees
What is your industry?
Consumer Goods
Did your company use a different software before this one?
Yes
What software did you use before?
Hubspot
Why did you decide to change it?
We are a small business and the system is getting expensive
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
just me
What is the primary use of this product in your company?
mostly B2C
What was the cost of implementing this product?
none, support is free
What is your total annual cost for using this product?
Around $220
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
yes, I think there is a 20 percent discount for getting one year.
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