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User review of EngageBay

My Kind of Tool…

- by Lanie Maagad

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I like how fast the product is improving. It has great promise. I really regret not getting the LTD. it does not look so great back then. After seeing how much it improves and how much feature it has now I think paying for it on a monthly basis would be a good deal. I can do everything I need on this platform. From attracting, capturing, nurturing through engagement, converting and even supporting leads.

What aspects are problematic or could work better?

There are certain features that are useful but lacks function. Like appointments. You can choose time range within the day but you cannot put gaps in the time range. In short, you cannot schedule breaks. I think they will still be improving the function of each system.

What features/services would you like to see in future versions of this product?

I hope they would add post function for Instagram. Better yet add a function to schedule posting. Also, a way to group landing pages for easy sorting too.

What specific problems in your company were solved by this product?

EngageBay provided us with a very affordable platform where we can manage our business within the Digital world. Starting from Marketing, sales, and support. It is a big help that we don't have to move from one tool to another to get things done in each level.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Goods

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Infusionsoft

Why did you decide to change it?

The system is getting expensive and it is lacking some features I need.

Are you satisfied with the change?

yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

PRICING & COSTS

What was the cost of implementing this product?

none

What is your total annual cost for using this product?

$220

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

yes, 20 percent for getting 1 year subscription

FEATURE DETAILS

General Features

Customization
5
amazing