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User review of EngageBay

Sophisticated Yet Easy to use…

- by Jeri Balubar

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I am a guy that simply wants to run my business with the use of technology but does not like to get a headache with it. I am an old guy that likes technology and knows I need to make use of it to be efficient. I have been using this tech and normally encounters a problem which causes me to hate the system I use because of the things I find gibberish. With EngageBay, it seems I simply need to learn a few things like how to log in and where to click to find stuff. I like the fact that it is affordable and I can do my business with ease using just one system.

What aspects are problematic or could work better?

There are still some native integrations that they don't have. Like LinkedIn sync and the social suite does not have LinkedIn too. Anyway, they said they developing it so I hope it will be there soon.

What features/services would you like to see in future versions of this product?

I hope to see linked in soon. I also want more function in Social suite. Like I hope they put scheduled posting and ability to post in Instagram too. I don't really like opening so many things when I work. It confuses me sometimes.

What specific problems in your company were solved by this product?

I am able to work using one tool and able to easily use it. It seems that the system made it easy for me to find things. It helps me to become more efficient in doing the task related to my business and I do not have to learn rocket science to get the system to take off.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

MailChimp

Why did you decide to change it?

I cannot do all my work there

Are you satisfied with the change?

yes

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

$0 - support is free

What is your total annual cost for using this product?

$400

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

yes - 20% for an annual plan

FEATURE DETAILS

Analytics

ROI Analytics
5
amazing

General Features

Customization
5
amazing