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User review of EngageBay

Unexpectedly Amazing!

- by Mary Ramirez

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I was really just testing this system since it has all the features I need to run my small business but I am not really expecting that it can work well. Apparently the performance and the functions seamlessly work based on the setup I created and was able to run a system like the one I am running using my more expensive platform.

What aspects are problematic or could work better?

It still lacks come features that I might need in the future. Like a place to put my products. some features are also not completely working. It just so happen I do not need some of those non functioning parts.

What features/services would you like to see in future versions of this product?

I hope to see bug fixes shown from time to time. a more solid support page. I would say a more organized one. More native integrations too.

What specific problems in your company were solved by this product?

In my current setup. I would say it can completely handle my business operation at a very affordable price. Currently, I am using this with my more expensive software. But, once I see all the functions that I will need in the future available. I will then switch to EngageBay completely.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Consumer Goods

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Agile CRM

Why did you decide to change it?

I have not change it completely yet. I was just checking more affordable alternatives.

Are you satisfied with the change?

I cannot say yet. But, so far I am happy using EngageBay

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

none

What is your total annual cost for using this product?

$288

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

20 percent less for buying a 1-year plan

FEATURE DETAILS

General Features

Customization
5
amazing