Do not Recommend

What are the best aspects of this product?

I cannot think of anything that puts this software above the previous software our company was using. Implementation was terrible too. It took much longer than we were told it would and it felt like we kept getting the run around and things were not completed that we were told would be.

What aspects are problematic or could work better?

Customer service is non-existent. I have 2 pending requests and haven't heard back from them. One is about them charging a tenant for NSF fees in their Entrata tenant account and also directly to their bank. We have been waiting 9 days for an answer. We also need to make an insurance claim and the File A Claim option is not available to our property managers so we contacted them to figure out how we can submit a claim or get this option added. Two support requests have been made in the last 4 days and we have not gotten any responses to either inquiry. It also has no mobile capability besides maintenance. You cannot pull up tenant accounts or access any other information unless you are on a computer. You can get limited capabilities on a tablet.

What features/services would you like to see in future versions of this product?

It needs to have mobile capability. Being able to access resident's info when you are not sitting at a computer is an absolute necessity. We also run into issues with some residents not having access to a computer so they cannot e-sign their lease or pay their rent online. There are a lot of glitches and issues with the screening process too.

Are you a current user of this product?

Yes