- Home Help Desk Software EvantoDesk Seriously the best ticketing system out there.
- Why is FinancesOnline free
User review
of EvantoDesk
Seriously the best ticketing system out there.
-
by Rick Bergami
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.
What aspects are problematic or could work better?
The only think I can say here is the user interface but you get used to it and they are working on improving it.
What features/services would you like to see in future versions of this product?
Just make it look a little more user friendly.
What specific problems in your company were solved by this product?
People would email me tech support issues but if I was with a client or they emailed someone that was on vacation or no longer working with us they would go unanswered. Now clients have one email to use and we can assign it to the appropriate tech.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
zoho, freshdesk, capterra
Why did you decide to change it?
None had all the features we needed
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Increase compliance and reduce risk through improved documentation
PRICING & COSTS
What was the cost of implementing this product?
Approx $260
What is your total annual cost for using this product?
Free
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
No
