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EvantoDesk Review

EvantoDesk
Our score: 8.0 User satisfaction: 100%

What is EvantoDesk?

EvantoDesk is a simple, user-friendly customer service software designed specifically for small and medium-sized businesses. Developed and built with SMEs in mind, EvantoDesk comes with all the features a small or medium-sized enterprise needs to effortlessly deliver high-quality support services to their customers sans the complicated tools, complex configurations, and a heavy price tag.

EvantoDesk is recognized as one of the most user-friendly and most affordable help desk software. It is easy to set up and tailor to meet prevailing needs and flexible enough to adapt to changing business requirements. Implementation is easy as its interface looks and feels like an email software, allowing users to quickly get familiar and maximize the system for optimum customer service delivery.

Overview of EvantoDesk Benefits

EvantoDesk solves and addresses all your customer service problems by giving you a platform that maximizes all opportunities for customer interaction and service. It is designed to ensure that all inquiries are answered, all requests for support are responded to in a timely manner, and all your agents are productive and efficient in delivering answers and resolutions to your customers’ issues and concerns.

The software is created for small and medium-sized businesses. SMEs are not an afterthought. All the tools and functionalities are designed to enable you to provide high-quality customer service in every turn and instance, giving your customers with a smooth and enjoyable experience, which then prompts them to become marketing assets for your company.

Emails from your clients are easily missed and lost especially if you are implementing a shared inbox approach. On the other hand, EvantoDesk utilizes a visual traffic-light system, you know which emails have not been read, which ones have been seen, and which ones are waiting for resolution.

Each email comes with a timer which shows how much time you have allotted for yourself or your support team to resolve the customer’s issue. The same system works nicely with your social media communications. You’ll never miss any Tweets, Facebook messages or posts.

It is imperative that your agents are working productively and that means them not working on the same issue. With EvantoDesk, it is easy to see which agent is currently working on a specific ticket. You can also configure the system to automatically assign tickets with specific issues to specific teams.

Overview of EvantoDesk Features

  • Unlimited Agents
  • Unlimited Mailboxes, Tickets, and Storage
  • Agent and Group Assignment
  • Canned Responses
  • Email Integration
  • Knowledge Base (Help Docs)
  • Reports (Unlimited History)
  • iPhone & Android Apps
  • Customer Ticket Portal
  • Unlimited SLA Policies
  • Notifications
  • Folders
  • Agent Tasks
  • Ticket Tasks
  • Rebranding
  • 24/7 Email Support
  • EvantoChat
  • Collision Detector
  • Powerful Workflows
  • Import Tweets
  • Import Facebook Posts and Messages
  • Satisfaction surveys
  • Custom Domain Hosting
  • Unlimited Integrations
  • In-Depth Data Analysis Reports
  • Forums

What Problems Will EvantoDesk Solve?

1) Keeping track of a customers email

A customer email is sent to info@acmebusiness.com. This email is copied to 5 members of the team’s outlook inboxes or it comes into software such as Gmail with shared access. No one in the team knows who is dealing with what and they have to ask each other. Often the email can be opened, not dealt with and then drops down the inbox.

With EvantoDesk, as soon as an email comes in it can be assigned to an agent and/or team automatically. Timers start ticking to ensure the response and resolution hit the SLA standards for that particular email address. This way work is shared out equally and quickly and the customer, therefore, gets a fast response every time.

2) Team collaboration

The team often need to collaborate on a customer’s email either with their own team members or an external company/supplier etc. EvantoDesk allows the team to add notes to the ticket to collaborate with each other and external companies. The replies from the companies get added to the ticket. Team members can easily see the notes they need to respond to and mark these as dealt with. A collision detector ensures that no replies etc are duplicated.

3) Speed up Processes

Using email software to respond to customers is slow. The power of EvantoDesk is unique for the simplicity of the software. Every ticket that comes in has workflows that automatically perform tasks, such as add tags or notes, prioritize the ticket or assign it to an agent or group, or send notifications or emails to agents, groups or the customer.

Every 30 minutes another workflow runs over every ticket and again perform tasks based on set criteria (such as how long the customer has been waiting for a reply). Again, the workflow can then perform tasks such as adding notes or assigning the ticket.
Further, agents can execute process using auto-actions so, for just 1 click, any number of tasks can be performed such as adding a note, sending a reply, assigning the ticket to an agent, resolving the ticket and sending a customer satisfaction survey.

Canned responses allow pre-configured replies, with place-holders to automatically insert ticket data, to be added to a response with a single click.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

EvantoDesk Position In Our Categories

Because companies have distinct business-related requirements, it is only logical they avoid settling on a one-size-fits-all, ideal system. Just the same, it would be futile to try to pinpoint such a software product even among popular software systems. The clever step to do is to take note of the numerous vital aspects that merit analysis including essential features, packages, skill levels of the employees, business size, etc. Thereafter, you should perform your product research exhaustively. Read some of these EvantoDesk evaluations and check out each of the software options in your shortlist in detail. Such all-encompassing research guarantees you weed out unfit apps and pay for the one which provides all the tools your company requires to realize efficiency.

Position of EvantoDesk in our main categories:

TOP 100

EvantoDesk is one of the top 100 Help Desk Software products

If you are considering EvantoDesk it may also be a good idea to analyze other subcategories of Help Desk Software gathered in our base of SaaS software reviews.

Since each company has specific business needs, it is advisable for them to abstain from looking for a one-size-fits-all perfect software system. Needless to say, it would be useless to try to find such an app even among popular software applications. The intelligent thing to do would be to catalog the various essential aspects that require consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your groundwork thoroughly. Read some EvantoDesk Help Desk Software reviews and look into each of the other apps in your shortlist in detail. Such in-depth research can make certain you discard ill-fitting systems and zero in on the app that provides all the features you require for business success.

How Much Does EvantoDesk Cost?

EvantoDesk Pricing Plans:

Free Trial

EvantoDesk

$16.67/agent/month

EvantoDesk – $16.67/agent/month or 15/agent/month (Annual Billing)

  • Unlimited Agents
  • Unlimited Mailboxes, Tickets, and Storage
  • Agent and Group Assignment
  • Canned Responses
  • Email Integration
  • Knowledge Base (Help Docs)
  • Reports (Unlimited History)
  • iPhone & Android Apps
  • Customer Ticket Portal
  • Unlimited SLA Policies
  • Notifications
  • Folders
  • Agent Tasks
  • Ticket Tasks
  • Rebranding
  • 24/7 Email Support
  • EvantoChat
  • Collision Detector
  • Powerful Workflows
  • Import Tweets
  • Import Facebook Posts and Messages
  • Satisfaction surveys
  • Custom Domain Hosting
  • Unlimited Integrations
  • In-Depth Data Analysis Reports
  • Forums

Contact EvantoDesk for more enterprise pricing information and other product details.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and EvantoDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with EvantoDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular EvantoDesk Alternatives

Top Competitors To EvantoDesk By Price

Trending Help Desk Software Reviews

Product name:
Score:
Satisfaction:
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100%
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EvantoDesk Comparisons

EvantoDesk user reviews

Brilliant software

Read full review >
luke hasell
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2018 Company Size: 1-10 Employees Industry: Food & Beverages

Seriously the best ticketing system out there.

Read full review >
Rick Bergami
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.04.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

What are EvantoDesk pricing details?

EvantoDesk Pricing Plans:

Free Trial

EvantoDesk

$16.67/agent/month

EvantoDesk – $16.67/agent/month or 15/agent/month (Annual Billing)

  • Unlimited Agents
  • Unlimited Mailboxes, Tickets, and Storage
  • Agent and Group Assignment
  • Canned Responses
  • Email Integration
  • Knowledge Base (Help Docs)
  • Reports (Unlimited History)
  • iPhone & Android Apps
  • Customer Ticket Portal
  • Unlimited SLA Policies
  • Notifications
  • Folders
  • Agent Tasks
  • Ticket Tasks
  • Rebranding
  • 24/7 Email Support
  • EvantoChat
  • Collision Detector
  • Powerful Workflows
  • Import Tweets
  • Import Facebook Posts and Messages
  • Satisfaction surveys
  • Custom Domain Hosting
  • Unlimited Integrations
  • In-Depth Data Analysis Reports
  • Forums

Contact EvantoDesk for more enterprise pricing information and other product details.

What integrations are available for EvantoDesk?

EvantoDesk integrates with the following business systems and applications:

  • MailChimp
  • Twitter
  • Facebook
  • ClinicAppointments.com
  • Zapier
  • QuickBooks
  • Pipedrive

EvantoDesk average rating:

Average score
5/5 (2 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Rick Bergami

PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.

CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.

Reviewed 2 years ago

Read full review >

The least favorable review

Rick Bergami

PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.

CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.

Reviewed 2 years ago

Read full review >

More reviews from 2 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Brilliant software

Read full review >
luke hasell
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2018 Company Size: 1-10 Employees Industry: Food & Beverages

PROS: We are a small team of 5 and not all IT literate so we needed something easy to use so we could organise our box delivery queries. Evantodesk fitted the bill and has been rock solid and all the team enjoy using it on pc or on their phones. The automations help massively too and have definitely saved us lots of time. The layout UI is great, simple and configurable.

CONS: Honestly nothing. Perhaps the reports could update more regularly but not an issue for us currently.

What do you think about this review? Great Poor

Seriously the best ticketing system out there.

Read full review >
Rick Bergami
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.04.2018 Company Size: 1-10 Employees Industry: Information Technology and Services

PROS: I searched for months for a ticketing system that had all the features I needed. I even created a spreadsheet with all the features and these guys are the only ones that had everything.

CONS: The only think I can say here is the user interface but you get used to it and they are working on improving it.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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