What are the best aspects of this product?
Its moble functionality is great. Attendees won't have to bring any document in representing a ticket. This leads to a more seamless experience especially since such festivals can last for a certain period of time. Looking to print a ticket from a printer eradicates unecessary hassles.
What aspects are problematic or could work better?
While the mobile version functioned exteremely well, I felt it would be a huge help in providing tickets for every multi-day event. For instance, if I started scanning a person's ticket on Friday for an event that's a weekend-long and offered a wristband for each one, the wristband is one way of confirming things. That way, someone won't easily fool me in scanning the wristbad from someone else's mobile device. Keeping tickets separated would be a big help for both the attendee and ticket-taker.
What specific problems in your company were solved by this product?
Complexitites seen in ticket are now being resolved. Finding a way in streamlining ticketing and ensuring it's a pleasurable experience and trustworthy. For instances, having mobile passes can lead to less production of fraudulent tickets and etc... With the world approaching to doing things independently, doing such approach can help a ticketing company make it through the target.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?
Less than 1 year