Flexible and reliable VoIP system with exceptional support

What are the best aspects of this product?

I like the flexibility – it offers softphones and desk handsets. Both perform fairly well. And this solution suits the varying needs of different users. I also like the ability to only choose and pay for the features we need. It’s more cost-efficient.

What aspects are problematic or could work better?

For me, the API access to call data is a bit lacking. So it would be nice and really beneficial for us if they will allow the end-users to use data within other systems and aggregate them with other metrics from a business intelligence standpoint.

What specific problems in your company were solved by this product?

We were using on-premise PBX before and had to constantly support and manage its hardware and increase the phone service’s availability. But ever since we Evolve’s IP Phone system, all those concerns were eliminated. We don’t have to worry about losing connections when there’s an unexpected power outage. We are still able to receive voicemail messages as email attachments, forward calls to other numbers, and reach auto-attendant. It’s great.

Are you a current user of this product?

No