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Evolve IP Review

Evolve IP
Our score: 8.6 User satisfaction: 92%

What is Evolve IP?

Evolve IP Phone System is a unified communications platform that provides voice services and business collaboration tools for video, chat, web conferencing and screen sharing requirements. The system also offers state-of-the-art handsets and soft phones.

All features offered by Evolve IP Phone System work seamlessly with top business applications commonly used by companies. Solutions can be modified to develop custom integrations specific to call flows, deployment options, and networking situations.

Evolve IP Phone System is built on top of blue-chip providers such as Cisco and Broadsoft. This virtually guarantees uptime, scalability, and geographic failover that other open source platforms cannot secure.  The technology also leverages on multiple Tier 1 carriers worldwide, with additional options for VPN, SD-WAN and private connectivity.

Overview of Evolve IP Benefits

Since Evolve IP offers Phone Systems that are cloud-based, everything is simple to understand and easy to use. All solutions are under one integrated platform, with one contact for fast resolution of any issues. Highly trained and certified support professionals provide businesses with dedicated resources to assist from design to deployment.

With Evolve IP Phone Systems’ cloud OPEX model, expenses can be planned out more accurately. Large CAPEX expenses and confusing maintenance contracts resulting to unexpected costs can be avoided, thus resulting to better value for investments.

Evolve IP Phone System has a web-based portal that allows authorized managers to easily configure users, schedules and notifications from across the globe. Moves, adds, and changes are easier to facilitate and cost much less.

Evolve IP Phone System provides mobility as it links mobile devices to office phones and transfers calls seamlessly between units without letting go of the office phone number. UC applications allow users to view statuses to know if co-workers are available, on a call, or in a meeting.

The solutions offered by Evolve IP work across different locations around the globe. This allows businesses to expand and grow internationally and gain in-country unlimited usage, local phone numbers, free in-network calling. A cost-effective, consistent international rate plan across multiple countries is also available.

Overview of Evolve IP Features

  • Caller ID
  • Group Directory
  • N-Way Calling
  • Overhead Paging
  • Privacy Solutions
  • Call Forwarding Features
  • Voicemail / Unified Messaging
  • Voice Platform API
  • Busy Lamp Field (line monitor)
  • Shared Call Appearance
  • Alternate Numbers
  • Call Barge
  • Push to Talk (Intercom)
  • Directed Call Pickup
  • Do Not Disturb
  • N-Way Calling
  • Remote Office
  • Selective Call Acceptance/Rejection
  • Simultaneous Ring
  • Speed Dial
  • Priority Alert
  • Anonymous Call Rejection .
  • Call Forward Selective
  • Call Park/Call Retrieve
  • Call Pickup
  • Hoteling

Evolve IP Position In Our Categories

Bearing in mind businesses have specific business-related needs, it is rational that they abstain from deciding on a one-size-fits-all, ideal business program. Just the same, it is nearly futile to stumble on such a software solution even among branded software systems. The clever thing to do can be to spell out the various essential functions that merit analysis such as essential features, budget, technical skill competence of staff, business size, etc. Next, you must perform your research to a full extent. Browse through these Evolve IP evaluations and look into each of the software solutions in your list in detail. Such well-rounded product research ascertains you keep away from unsuitable applications and buy the one which includes all the features you require business requires to realize efficiency.

Position of Evolve IP in our main categories:

TOP 20

Evolve IP is one of the top 20 Business Phone Systems products

If you are considering Evolve IP it may also be sensible to check out other subcategories of Business Phone Systems collected in our base of SaaS software reviews.

There are popular and widely used applications in each software category. But are they necessarily the best fit for your enterprise’s special wants? A trendy software product may have thousands of users, but does it present what you need? For this reason, do not blindly shell out for popular systems. Read at least a few Evolve IP Business Phone Systems reviews and mull over the aspects that you desire in the software such as the price, main features, available integrations etc. Then, select a few solutions that fit your needs. Try out the free trials of these platforms, read online reviews, get information from the maker, and do your investigation systematically. This exhaustive research is sure to help you choose the most excellent software platform for your company’s specific wants.

How Much Does Evolve IP Cost?

Evolve IP Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Enterprise pricing for Evolve IP Phone System is provided on a quotation basis only. Contact the vendor for details and other product information.

User Satisfaction

Positive Social Media Mentions 25
Negative Social Media Mentions 2

We realize that when you make a decision to buy Business Phone Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Evolve IP reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Evolve IP. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Evolve IP Comparisons

Evolve IP user reviews

Amazing Support

Read full review >
Molly
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.11.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

Consistent good service

Read full review >
Carli
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.11.2019 Company Size: Industry: Computer Hardware

Powerful and quality VoIP system

Read full review >
Brionna
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.10.2019 Company Size: 11-50 Employees Industry: N/A

Flexible and reliable VoIP system with exceptional support

Read full review >
Louisa
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.10.2019 Company Size: More than 100 Employees Industry: Market Research

We had a seamless experience.

Read full review >
Mabelle
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: N/A

What are Evolve IP pricing details?

Evolve IP Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Enterprise pricing for Evolve IP Phone System is provided on a quotation basis only. Contact the vendor for details and other product information.

What integrations are available for Evolve IP?

Evolve IP Phone System integrates with the following business systems and applications:

  • Salesforce
  • Zendesk
  • Skype for Business
  • UC1
  • Microsoft Dynamics
  • Google
  • Office365
  • SugarCRM
  • ACT
  • Notes9 Social Edition
  • ZoHo

Evolve IP average rating:

Average score
4.2/5 (10 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Hildegard

PROS: One of the strengths of this system is its scalability. It can constantly provide quality service and cover the needs of growing businesses. When we opened our new office locations around the United States, this VoIP solution has made the process way easier and even save us money. We just extended the service from our HeadQuarter.

CONS: The number of available online resources or guides for troubleshooting issues is very limited. But it’s not really a big issue since they have ticket generation which we use to raise concerns. Their support staff is very responsive and help us solve our system issues fast.

Reviewed 8 months ago

Read full review >

The least favorable review

Norwood

PROS: The best thing about using Evolve IP Phone system is that it brings all the tools we need for efficient and effective communication in a single platform. All state-of-the-art softphones, handsets, collaboration tools, and many more can be accessed from a single software, which eliminates the need for other solutions. It is very reliable. It’s a quality product.

CONS: Compared to other similar phone systems, Evolve IP is far more expensive. Apart from price, I also have some issues with setting up and making modifications in Osmosis Admin. It would be nice if it would be more user-friendly and provide a way to make the process of making alterations easier.

Reviewed 9 months ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Amazing Support

Read full review >
Molly
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.11.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Evolve IP has the best support team! They are professional, responsive, knowledgeable, and do their best to help us fix system issues in no time. It’s the best support I’ve ever experienced in my entire career in the call center industry.

CONS: I have nothing negative thing to say about the solution. All is great and if there is a problem, their support team is always ready to provide assistance and solution. On top of that, they listen to the end-user’s feedback and apply suggestions when they see fit.

What do you think about this review? Great Poor

Consistent good service

Read full review >
Carli
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.11.2019 Company Size: Industry: Computer Hardware

PROS: Most tools are self-managed so there is no need to contact the support every now and then. And whenever I have concerns and need help from the support, I can usually reach them immediately and they help me solve the issue quickly.

CONS: The unified computer phone service is an add-on feature so our organization decided to just use phones. Whenever we need to make online meetings or conversations, we just use Skype. We would love if the feature would be standard. Also, I find their user administration hard to manage.

What do you think about this review? Great Poor

Powerful and quality VoIP system

Read full review >
Brionna
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.10.2019 Company Size: 11-50 Employees Industry: N/A

PROS: I love the quality of the calls! No dropped calls or problems with jitter. The support to various phones from different vendors is really beneficial; having options is awesome because we got to choose what works best for the business.

CONS: There are limited options for managing emails as well as for managing old emails. There’s no option to set a time when the system should delete the old messages we have already listened to. Aside from that, I wish the system can be integrated into laptops.

What do you think about this review? Great Poor

Flexible and reliable VoIP system with exceptional support

Read full review >
Louisa
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.10.2019 Company Size: More than 100 Employees Industry: Market Research

PROS: I like the flexibility – it offers softphones and desk handsets. Both perform fairly well. And this solution suits the varying needs of different users. I also like the ability to only choose and pay for the features we need. It’s more cost-efficient.

CONS: For me, the API access to call data is a bit lacking. So it would be nice and really beneficial for us if they will allow the end-users to use data within other systems and aggregate them with other metrics from a business intelligence standpoint.

What do you think about this review? Great Poor

We had a seamless experience.

Read full review >
Mabelle
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: The transition from our company’s internal IP phone system to this solution has been pretty seamless. The team that Evolve has deployed to assist us in the transition are the best! They know exactly what they are doing, very skilled, and even went an extra mile to ensure everything is alright. They even crawled under the office desks without hesitation to plug in the phones themselves! We’ve been using this solution for more than a year now and so far everything is still great.

CONS: We had a small issue with the support desk. It seems like they are having a hard time keeping up with the needs and requirements of our growing company. Not really a deal-breaker but it would be nice if the support desk will be improved. But overall, their support is actually awesome. There’s an easy path for escalating issues and critical concerns usually got fix fairly quickly.

What do you think about this review? Great Poor

Grows with our business

Read full review >
Hildegard
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: One of the strengths of this system is its scalability. It can constantly provide quality service and cover the needs of growing businesses. When we opened our new office locations around the United States, this VoIP solution has made the process way easier and even save us money. We just extended the service from our HeadQuarter.

CONS: The number of available online resources or guides for troubleshooting issues is very limited. But it’s not really a big issue since they have ticket generation which we use to raise concerns. Their support staff is very responsive and help us solve our system issues fast.

What do you think about this review? Great Poor

Evolve IP is an Excellent IP Phone System

Read full review >
Brianne
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: More than 100 Employees Industry: Non-Profit Organization Management

PROS: It has great mobility. The system links our mobile phones to our office phones and seamlessly transfer calls between units so I am able to monitor and answer calls even when I’m away from the office.

CONS: Some users still aren’t aware of the system’s ability to process calls using devices other than phones. This is not a problem of the system but it would be nice if they would release something that would help users understand the possibilities and functionalities of this solution.

What do you think about this review? Great Poor

Feature-rich phone system solution

Read full review >
America
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: What I like best about this phone system are its self-management tools. There's no need to seek assistance when using them (except at the beginning). I also like Account Management. It is excellent.

CONS: The self-management tool includes a lot of features but is a bit difficult to use. It would be amazing if the vendor would make it more user-friendly. Apart from that, the number of available functionalities is quite overwhelming and hard to put them all together in the solution’s interface.

What do you think about this review? Great Poor

It has made communication within organization more seamless

Read full review >
Mathias
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Mechanical or Industrial Engineering

PROS: We are using Evolve IP Phones in all our offices located in ten different places and since then communication within the company has become more effective and seamless. Reaching out to someone from another location has become as easy as making a few clicks. I also like the ability to set up greetings especially during holidays. And whenever a phone user has new information or needs to make changes in their data, it is easy to make an update via Ossmosis Portal. Overall, we had a great experience using this system.

CONS: The service has been very great and reliable. No concerns so far.

What do you think about this review? Great Poor

A VOIP phone system that businesses can depend on

Read full review >
Norwood
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.09.2019 Company Size: More than 100 Employees Industry: Electrical/Electronic Manufacturing

PROS: The best thing about using Evolve IP Phone system is that it brings all the tools we need for efficient and effective communication in a single platform. All state-of-the-art softphones, handsets, collaboration tools, and many more can be accessed from a single software, which eliminates the need for other solutions. It is very reliable. It’s a quality product.

CONS: Compared to other similar phone systems, Evolve IP is far more expensive. Apart from price, I also have some issues with setting up and making modifications in Osmosis Admin. It would be nice if it would be more user-friendly and provide a way to make the process of making alterations easier.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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