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User review of Expensify

NO Customer Support: small business beware

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
2out of 5
mediocre

PROS & CONS

What are the best aspects of this product?

The ability to integrate with other products, such as Tsheets, is attractive, and the OCR seems to work well.

What aspects are problematic or could work better?

If you are a small business and will be setting this up yourself, BE AWARE that there is NO LIVE HUMAN BEING available to you in any way for customer support. No chat, no email, no ticket system, no phone. There is an automated bot called "Concierge" which can give you canned answers. I have just cancelled my account (also not easy to do) after spending a week trying to get a simple answer to a set up question. No amount of pleading, badgering, or threatening the bot produced a human to answer my question. If you are an employee using this product you may like it very well, but woe to the small business person who is trying to set it up and support it. Stay away.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Non-Profit Organization Management

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How long did it take to set up this product?

more than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

FEATURE DETAILS

No information provided by the reviewer.

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