- Home Expense Management Software Expensify NO Customer Support: small business beware
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User review
of Expensify
NO Customer Support: small business beware
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT mediocre
2out of 5
PROS & CONS
What are the best aspects of this product?
The ability to integrate with other products, such as Tsheets, is attractive, and the OCR seems to work well.
What aspects are problematic or could work better?
If you are a small business and will be setting this up yourself, BE AWARE that there is NO LIVE HUMAN BEING available to you in any way for customer support. No chat, no email, no ticket system, no phone. There is an automated bot called "Concierge" which can give you canned answers. I have just cancelled my account (also not easy to do) after spending a week trying to get a simple answer to a set up question. No amount of pleading, badgering, or threatening the bot produced a human to answer my question. If you are an employee using this product you may like it very well, but woe to the small business person who is trying to set it up and support it. Stay away.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
Less than 1 month
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Non-Profit Organization Management
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
