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User review of Exponea

In ZOOT we use Exponea daily. It helps us to analyse and automate our data quickly.

- by Marek Ďurček

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It's an easy way to work with our customer base - segment, analyse and then take action. We use it daily to send our newsletter, to improve personalisation based on what customers buy/see, and scenarios based on actions our customers take on e-shop.

They are still working on building the product, so we see new features and improvements first-hand.

What aspects are problematic or could work better?

For advanced solutions and analysis we need the help from Exponea support team. But they respond very quickly and we always find solutions.

What features/services would you like to see in future versions of this product?

Churn prediction.

What specific problems in your company were solved by this product?

Advanced logic in sending newsletter,
Personalised recommendation models of products
Segmentation of our customer base by their behaviour.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Retail

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

Why did you decide to change it?

more options to work with our customers and advanced analysis

Are you satisfied with the change?

yes

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2C

FEATURE DETAILS

Key Features

Integrations
4
very good
Collaboration Features
4
very good
Mobile Support
3
ok
Customization
4
very good

Security & Support

Customer Support
5
amazing
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