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FACT-Finder Review

FACT-Finder
Our score: 9.0 User satisfaction: 96%

What is FACT-Finder?

FACT-Finder is a powerful, all-in-one suite of onsite search, navigation, and merchandising solutions designed by Omikron Data Quality GmbH for eCommerce. Boasting an industry-leading, error-tolerant conversion engine, FACT-Finder is undoubtedly one of the most popular onsite search solutions that cater for medium-size and large enterprises across Europe. What sets FACT-Finder apart from other onsite search solutions is that its search function utilizes a patented Worldmatch algorithm to deliver accurate results regardless of the language.

In addition, FACT-Finder leverages a built-in AI capability to respond effectively to click data, navigation data, and search. This way, the product semantic understanding, as well as the product display element of the application, is enhanced. Moreover, the platform integrates easily and seamlessly with the underlying eCommerce systems to support cross-channel strategy and ultimately, increase sales.

FACT-Finder is quite robust, and it comes with features that support different specialties including onsite search, faceted navigation, user experience, guided selling, personalization, online merchandising, and omnichannel & multichannel support. Furthermore, customers have a choice between self-hosting by licensing FACT-Finder software and implementing on their own servers or leasing the software as a SaaS product and hosting in FACT-Finder’s expansive data center.

Overview of FACT-Finder Benefits

FACT-Finder is a powerful tool used by thousands of businesses across Europe. The platform delivers numerous benefits, which include:

All-In-One Solution

One thing you like about FACT-Finder is that it is an all-in-one solution. Its structure delivers unprecedented convenience to the retailers, as it eliminates the problem of having to enlist numerous service providers. Instead, it combines search, personalization, and merchandising capabilities into a single suite. This means that retailers get a host of functions and modules all within a single solution. The functions and modules are interdependent and the more features you use, the better the online experience and performance you get.

Easy to implement and use

FACT-Finder is designed from the ground up to be easy to implement and use. Out of the box, the solution integrates with the underlying systems, including ready-made standard solutions and in-house developments. Designed from a customer-centric perspective, FACT-Finder allows you to combine all significant eCommerce systems via web components, REST-API and SDKs. The straightforward implementation and integration save time, allowing you to focus on the most critical aspects of running your online shop.

Artificial Intelligence (AI)

In addition, FACT-Finder is built with AI as its core. This means that the AI is built into the software to enable it to respond effectively to search, click data, and navigation data, thereby streamlining the semantic understanding. In addition, AI technology improves the product display aspects of the software.

Better still, FACT-Finder comes with a Predictive Basket feature that displays robust machine learning capabilities. The feature is ideal for retailers in the ever-evolving eCommerce space as it leverages the power of AI to forecast entire shopping lists. It analyzes the customer patterns and delivers highly accurate (about 80% accurate) predictions for frequent-purchase verticals. The end result is an expedient shopping process, which saves the customer time and boosts sales.  

Powerful conversion engine

Another thing that makes FACT-Finder stand out is the use of innovative technology. In particular, the platform boasts an error-tolerant conversion engine built to streamline the sales journey. The innovative engine enables customers to find the product or service they are looking for even when they make typing errors during the search. This way, the probability of purchases is increased, hence the overall conversion rate. The best part is that FACT-Finder optimizes results for mobile devices giving mobile users a remarkable shopping experience.

Deliver a personalized experience

Additionally, FACT-Finder helps you deliver a personalized experience to every customer. The solution monitors the customer’s click and browsing behavior to deliver tailored search results. What is intriguing is that with FACT-Finder, no additional software is needed to provide personalized experiences. Personalization is builtin and runs out of the box once the platform is installed.

Faceted navigation

Furthermore, FACT-Finder facilitates faceted navigation to help customers pinpoint the product they want. The targeted navigation coupled with dynamic filters ensures that regardless of the number of products in your store, customers are just a few clicks away from the product of choice. The filter navigation refines results by adapting to the customer’s activity in your online shop. Even better, the filters can be displayed as color tiles, price ranges, logo-branded filters, or text.

Increase upselling and cross-selling 

More importantly, FACT-Finder’s recommendation engine is designed to boost your cross-selling and upselling strategies. The innovative engine identifies the frequent links and displays the most appropriate purchase proposal to the customer. This makes it easy for the customer to find the relevant product to complement the options in the shopping basket. Targeted product recommendations increase customer lifetime value, boost the overall revenue, and increase profit margins.

Language interdependence

Finally, FACT-Finder’s search function leverages a proprietary Worldmacth algorithm. Not to mention, the solution operates one of the most advanced language recognitions that utilize back-end proactive inputs and machine learning to improve results over time. This ensures that, for every search, the error tolerance features are applied and that the results are as accurate as possible.

Moreover, when it comes to a complex scenario, FACT-Finder implements a lemmatization-based approach within the search core to deliver faster and accurate results regardless of the linguistic.

Overview of FACT-Finder Features

  • Campaign Manager
  • Powerful recommendation engine
  • Onsite search
  • Faceted navigation
  • Predictive basket
  • Guided selling
  • Personalization
  • Merchandising
  • Customer service desk
  • A/B testing

What Problems Will FACT-Finder Solve?

Problem #1: Conversion rates are low

Solution: You want to increase conversion rates but lack time and resources to get your online shop to its full potential. FACT-Finder’s default features effortlessly set you up for improved conversion without tying up resources. The patented search algorithm automatically identifies varying search terms that may contain typing errors, semantics, or multiple word queries, and compensates for customers’ search behavior – displaying the most precise results with lightning speed. Based on machine learning, FACT-Finder’s search function learns from every click. The automatic search optimization recognizes relationships between search requests and subsequent customer interactions and sorts results to prominently feature conversion-leading products. Additionally, you can deliver perfectly tailored search results based on individual users’ click behavior within their session. Match current intent patterns with the best results in real-time, without the need to store or access customer data.

Features: Error-tolerant search, self-learning results, and personalization

Problem #2: Your local businesses are not connected to digital sales channels.

Solution: You have both brick-and-mortar stores and online shops, and are not able to connect the two and make them work together. FACT-Finder software is designed to support omnichannel businesses. Its suggest function provides visitors with the in-store services they want in the form of online content. Retailers can feature products to buy as well as creative content, such as how-to guides, tutorials, and inspiration, right in the search bar. Moreover, the ranking function provides customers with helpful information about the item they intend to buy aligned with location-based results. Meaning, customers first see items that are also available to them in their local stores, along with prices, coupons or deals that may apply, location of the closest store with items in stock, and what other items are available nearby.

Features: Location-based results, suggest function, and ranking rules

Problem #3: You are unable to deliver a good user experience.

Solution: Your shop usability is so bad that many customers abandon the site without making a purchase. Through its 18 years of e-commerce experience, the vendor has expanded the software to solve nearly all problems customers have when searching or browsing products. Its core, Personalization, Customer Journey and Merchandising modules cover a range of functions such as predictive basket, guided selling, campaigns, and more, to help both retailers and consumers with user experience and product discovery. In addition, the vendor uses research and development is the basis for intelligent e-commerce technologies that have real conversion impact.

Features: All-in-one solution, user experience, and AI

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

FACT-Finder Position In Our Categories

Because companies have distinctive business-related wants, it is practical they steer clear of picking a one-size-fits-all, “perfect” software system. Nevertheless, it would be hard to stumble on such application even among widely used software solutions. The rational thing to undertake should be to write the numerous vital aspects which need deliberation including important features, pricing, skill levels of staff members, company size, etc. The second step is, you must perform the research to a full extent. Have a look at some FACT-Finder evaluations and check out the other software systems in your list in detail. Such comprehensive product research guarantees you weed out poorly fit applications and buy the system that meets all the tools you require business requires.

Position of FACT-Finder in our main categories:

TOP 10

FACT-Finder is one of the top 10 Site Search Solutions products

If you are considering FACT-Finder it could also be beneficial to check out other subcategories of Site Search Solutions listed in our base of B2B software reviews.

Since each enterprise has particular business wants, it is sensible for them to abstain from seeking a one-size-fits-all perfect software solution. Needless to say, it would be useless to try to find such a system even among market-leading software applications. The smart thing to do would be to jot down the various essential elements that require consideration such as main features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some FACT-Finder Site Search Solutions reviews and look into each of the other systems in your shortlist in detail. Such comprehensive groundwork can ensure you reject ill-fitting applications and select the solution that offers all the features you need for business success.

How Much Does FACT-Finder Cost?

FACT-Finder Pricing Plans:

Free Trial

Quote Based Plan

Contact Vendor

FACT-Finder plans are based on custom pricing. Contact the vendor for a tailored package.

User Satisfaction

Positive Social Media Mentions 56
Negative Social Media Mentions 2

We realize that when you make a decision to buy Site Search Solutions it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FACT-Finder reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FACT-Finder. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are FACT-Finder pricing details?

FACT-Finder Pricing Plans:

Free Trial

Quote Based Plan

Contact Vendor

FACT-Finder plans are based on custom pricing. Contact the vendor for a tailored package.

What integrations are available for FACT-Finder?

FACT-Finder integrates into every system, using any program language, and has dedicated SDKs for the following:

  • FACT-Finder WebComponents
  • Hybris
  • IBM WebSphere
  • Magento 1
  • Magento 2
  • Oxid
  • Presta Shop
  • Shopware
  • Spryker
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Reviewed By Jenny Chang
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