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Coveo Review

Coveo
Our score: 8.6 User satisfaction: 100%

What is Coveo?

Coveo is a unified site search and indexing software for business services, financial, healthcare, energy & utilities, high tech, media, manufacturing, telecommunications, and retail industries. It is an AI-powered platform that consolidates information repositories securely across numerous social, enterprise and cloud-based systems. The solution ensures that all employees as well as corporate clients and partners can access applicable data with context at each interaction, thereby helping organizations to provide custom-made experience at scale.

Coveo is a powerful information consolidation system that delivers fast, secure, and global access to regulated and unregulated information in numerous systems throughout the organization. The platform leverages intelligent, predictive site search technologies with integrated plugins for optimal results. Some of its main features include admin experience, AI/machine learning, complex search/filtering, text analytics, query engine, security & compliance, and usage analytics.

Overview of Coveo Benefits

Coveo is an innovative site search solution that enables today’s fastest growing organizations to keep their edge. It empowers support agents, employees, customers, website visitors, and partners with the right tools to always get accurate information anytime, anywhere thanks to its cloud-based and on-premise deployments. The platform is uniquely designed to intelligently deliver knowledge and crucial comprehensions from across the whole IT ecosystem at scale.

At the backend, Coveo archives a unified index of the unceasing data masses available within your business, thereby making it easy to find the most relevant information. On the other hand, its front end provides numerous out-of-the-box access points within a unified search box for one keystroke or one-click operations.  This helps you not only to search content with ease but also reveal unique perspectives to run the business more effectively. The solution also facilitates constant up-to-date indexing of organization knowledge and provides search-powered dashboards and custom composite information mash-ups for expedient searches.

Additionally, Coveo has one of the strongest strategic partnership with leading system integrators and technology vendors. For instance, its seamless integration with Sitecore and Salesforce makes it easy for mutual customers to achieve optimal value. Sitecore (a reliable Customer Experience Platform) permits unified indexing for numerous repositories, usage analytics, search management, and machine learning-powered search through the Sitecore console.  The extension works in unison with Salesforce CRM to ensure users unravel the full potential of the process, people, and technology.

Overview of Coveo Features

  • AI/ machine learning
  • Admin experience
  • Faceted search/Filtering
  • Indexing
  • Text analytics
  • Full search page
  • Query engine
  • Security and compliance
  • JavaScript user interface
  • Usage Analytics
  • Connectivity

Coveo Position In Our Categories

Knowing that businesses have their own business demands, it is rational that they steer clear of buying a one-size-fits-all, ”best” business program. Regardless, it would be difficult to discover such an app even among branded software solutions. The practical step to do can be to shortlist the various vital factors which call for a careful thought including crucial features, plans, technical skill capability of staff members, organizational size, etc. The second step is, you must conduct the research exhaustively. Read some Coveo analyses and explore the other software options in your shortlist more closely. Such comprehensive research can make sure you keep away from unsuitable applications and pay for the one which delivers all the benefits your business requires.

Position of Coveo in our main categories:

TOP 20

Coveo is one of the top 20 Site Search Solutions products

If you are interested in Coveo it might also be a good idea to analyze other subcategories of Site Search Solutions gathered in our database of SaaS software reviews.

Since each company has specific business requirements, it is advisable for them to desist from searching for a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a platform even among popular software applications. The intelligent thing to do would be to list the various essential factors that require consideration such as main features, budget, skill levels of staff members, company size etc. Then, you should do your research thoroughly. Read some Coveo Site Search Solutions reviews and investigate each of the other systems in your shortlist in detail. Such exhaustive homework can make certain you discard ill-fitting systems and select the solution that offers all the features you require for business success.

How Much Does Coveo Cost?

Coveo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Coveo doesn’t publish its enterprise pricing; contact the vendor for in-depth pricing details.

User Satisfaction

Positive Social Media Mentions 44
Negative Social Media Mentions 0

We realize that when you make a decision to buy Site Search Solutions it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Coveo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Coveo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • French

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Coveo pricing details?

Coveo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Coveo doesn’t publish its enterprise pricing; contact the vendor for in-depth pricing details.

What integrations are available for Coveo?

Coveo integrates with the following applications:

  • Salesforce
  • Dynamics 365
  • Sitecore
  • Elasticsearch
  • In-Product Intelligence
  • Microsoft
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Reviewed By Jenny Chang
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