Excellent single platform

What are the best aspects of this product?

I like that their customer support team responds promptly and gets straight to the point of our concern. They are patient and give us as much details as they can. If we have requests in terms of additional features, we're confident it's actually being considered.

What aspects are problematic or could work better?

It would be great to add an export feature for the dashboards, and more metrics could be made available from their listening fuction. Their Twitter metrics could be completed and the data on clicks could also be more helpful for Instagram stories. It would also help to have data available for YouTube. Export files for dark and organic content could be separated too.

What specific problems in your company were solved by this product?

The most crucial one is being able to have everything in one platform. Also, all our social media concerns from the past have been answered, thanks to Falcon's functionalities.

Are you a current user of this product?

Yes